Front Desk Agent
Part-Time

Homewood Suites by Hilton - Boulder
Boulder, CO

A property of: Sage Hospitality Group Posted 2 days ago

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Why us?

Come join our high performing Housekeeping Team! We are looking for those who have an eye for detail and a passion for service.

At Sage Hospitalitywe dare to be different; not only in the experience we provide our guests, but also in the experiences we provide our team members. We believe in being true to ourselves and employing our passions. We are not just looking for employees; weare looking for storytellers; weare looking for experiential guides! Our guides are laid-back but attentive, genuinely enthusiastic, and creative daydreamers who want to share their passion with others and the community!

The Perks:Sage Hotel Restaurant Discounts across the USMedical, Vision,Dental Insurance 401(k)Hilton DiscountsFree RTD Ecopass(Full Time Employees)

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

  • Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Must be fluent in oral and written English.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to read written communiques and monochrome computer screen.
  • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  • 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
  • Mobility - must be able to reach all areas of hotel to assist clients.
  • Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

The Perks:Sage Hotel Restaurant Discounts across the USMedical, Vision,Dental Insurance 401(k)Hilton DiscountsFree RTD Ecopass(Full Time Employees)

Salary

USD $19.00 - USD $19.00 /Hr.
As we work to fully resume Sage’s operations, we want to connect with the best and brightest talent out there – YOU! Please click here to learn more about opportunities with Sage and provide your information so we can be in touch.

Compensation: $19.00 per hour

Homewood Suites by Hilton - Boulder

Home base for Boulder visitors

Experience a completely transformed hotel from the moment you arrive at the Homewood Suites by Hilton Boulder hotel. Our all-suite apartment-style accommodations are ideal for extended stays, business trips and Colorado vacations focused on our fresh Rocky Mountain air. A TripAdvisor 2016 Certificate of Excellence winner, our Boulder hotel is committed to world-class service and creating memorable stays.

You’ll be minutes from the University of Colorado and surrounded by shopping, restaurants and fun things to do in Boulder. Hike Chautauqua Park trails or take advantage of our proximity to Colorado’s premier cycling. Our complimentary hotel shuttle, available from 8am-5pm Monday through Friday, goes downtown.

Cheer on the University of Colorado Buffalo football team at Folsom Field. We’re also near IBM, Google, NCAR, Qualcomm and Covidien. Visit the popular Pearl Street Mall or stroll along Boulder's historic area, just four miles from the hotel.

Our newly renovated one- and two-bedroom suites are spacious and feature granite countertops, two 43-inch TVs, plus a fully equipped kitchen with a refrigerator, stove and microwave. Start your day with a complimentary hot full breakfast and join us for the evening social*, served Monday–Thursday in our new dining area.

Homewood Suites Boulder also provides complimentary internet access, a 24-hour business center a 400 sq. ft. conference room and A/V equipment rental. Unwind in our seasonal outdoor pool with a Rocky Mountain view.

Address 4950 Baseline Rd, Boulder, CO 80303-2702
Property Type Hotel
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