Position Overview: As the E-Commerce and Retail Support Manager at The Plaza, you will play a pivotal role in driving our commitment to exceptional customer service and operational excellence. You will oversee inventory flow, optimize the e-commerce platform, and ensure a seamless shopping experience for our guests. Your expertise in retail operations and e-commerce will be crucial in enhancing our online and in-store presence.

Compensation: $70,000 - $80,000 Annual Salary

Summary of Responsibilities: Reporting to the Director of Retail, your key responsibilities will include:

Tasks and Responsibilities:

Onsite Retail Support: manager support to hourly staff during store hours including covering for breaks and being onsite until store close. Assisting with hotel guest and inter-department requests. Stock and inventory system support for back of house as needed during heavy shipping periods.
Inventory Management: ensure proper inventory for fast selling product and implement an exit strategy for slow selling product.
E-Commerce Oversight: Audit the online store to ensure accurate product listings, pricing, and inventory levels, while updating the e-commerce website to enhance user experience.
Business Analysis: Partner with the Retail Team to monitor and analyze business trends, managing inventory flow and sell-through rates. Communicate actionable insights to the Operations Team.
Vendor Relations: Maintain strong vendor relationships through accurate invoicing, Purchase Order requests, and consistent communication.
Buying Process Advisory: Provide insights into the buying process, utilizing historical data, reports, and customer feedback to influence inventory levels and sales strategies.
Operational Efficiency: Make recommendations for improvements within the stores and e-commerce platform to achieve operational efficiencies.
Customer Service Excellence: Ensure high standards of customer service are maintained both in-store and online, responding promptly to customer needs.
Financial management: Managing controllable costs, tracking expenses, and running reports on sales, profitability, and costs

Qualifications

Skills and Competencies:

Strong leadership, communication, and interpersonal skills.
Excellent problem-solving abilities and decision-making capabilities.
Proficient in time management, delegation, and multitasking.
Computer and POS proficiency, with a focus on e-commerce platforms.

Requirements:

Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets.
Flexibility to work varied hours/days based on business needs.
Effective verbal and written communication skills.
Proficiency in hands-on management and maintenance of e-Commerce websites and portals
Comprehensive understanding of e-commerce dynamics, encompassing marketing strategies, product development, competitive analysis, consumer insights, industry trends, and usability principles
Familiarity with web design principles and meticulous attention to detail

Qualifications:

Previous leadership experience in retail required.
Proficiency in Microsoft Windows applications and/or Point of Sales systems required.
University/College degree in a related discipline preferred.
Revenue-driven mindset with a focus on results.
Previous experience in the hotel industry is an asset.
Professional presentation and demeanor.
Strong interpersonal and problem-solving abilities.
Highly responsible, reliable, and able to thrive in a fast-paced environment.
Ability to maintain focus on guest needs, remaining calm and courteous at all times.
On-site presence required, remote work not applicable

Desired Qualifications:

Exceptional communication and collaboration abilities
Capability to prioritize and oversee multiple projects concurrently
Self-motivated individual with demonstrated ability to excel both independently and within a team setting
Discern and advocate for effective practices concerning inventory management, pre-orders, and pricing strategies

Additional Information

Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps

All your information will be kept confidential according to EEO guidelines.

The Plaza New York

For more than 100 years, The Plaza has been the New York hotel to see and be seen. Kings, presidents, and stars of stage and screen have all gathered and stayed at The Plaza. The most lavish social affairs, as well as classic Hollywood films have all used the legendary hotel as their setting. Located at Fifth Avenue and Central Park South, this luxury hotel was constructed in the most fashionable residential section of New York City.

From its original 19th century construction to its magnificent $450 million dollar restoration in 2008, the world’s most famous hotel has had a remarkable history. While traditions remain, such as the opulent grandeur of the Beaux-Arts décor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, The Todd English Food Hall, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. For suite guests, The Plaza is pleased to offer Butler Service 24 hours a day.