Assistant General Manager

Full-Time

Reports To

Supervises

Job Purpose

Job Responsibilities

1. Oversees development of new programs that result in an increased level of guest satisfaction and operational excellence. Receives and responds to guest complaints in a timely manner.
2. Ensure that daily inventory is managed to maximize all potential room revenue and ensure that budgeted room revenues are met.
3. Generate an atmosphere that provides security and safety for all internal and external guests.
4. Establish and maintain cost control systems for all rooms-related inventories. Participate in the development of short term and long term financial and operational plans for the hotel.
5. Supervise an ongoing deep cleaning program, which includes the internal and external areas of the hotel. Readily meets all financial obligations and safety regulations.
6. Monitor and maintain the property specific cleanliness guidelines.
7. Oversee transient & package advertising opportunities and ensures hotel participation in brand specific programs.
8. Ensure high associate morale by rewarding team members who meet or exceed guest expectations.
9. Oversee implementation and development of all training programs.
10. Maintain compliance with all local, state and federal laws and regulations, directly involved with all hiring and disciplinary decisions.
11. Other duties as assigned.

Job Skills

1. Computer skills including word processing, spreadsheets & familiarity with brand specific Property Mgmt Systems.
2. Excellent communication, presentation and listening skills.
3. Ability to read and interpret business records and statistical reports.
4. Ability to use mathematical skills to interpret financial information and prepare budgets.
5. Ability to analyze and interpret policies established by administrators.
6. Ability to make decisions based on production reports and similar facts, your own experience, and personal opinion
7. Hilton PMS experience preferred

Education

Experience

2 years of direct sales or retail trade experience; OR, an equivalent combination of educ. & exp

Salary Description