Reservation Agent
Full-Time

PGA National Resort
Palm Beach Gardens, FL

A property of: Crescent Hotels & Resorts Posted 5 days ago

PGA National Resort is searching for the most vibrant, detailed spirited Reservation Sales Agents. In addition to offering dynamic work environments that inspire growth and curiosity, we deliver comprehensive benefits and innovative programs to motivate personal and professional development.

Summary:Working in our Reservation Call Center are outgoing, self-motivated, organized, detail oriented, quick learners, and have positive attitudes. They assist our guests with planning their entire visit by promoting all PGA National Resort offerings. Answering guest inquiries regarding various resort amenities-guest rooms, dining, spa services. Additionally, the Agents have the opportunity to participate in a lucrative incentive plan.

Essential Job Function: Include the following. Other job duties may be assigned.

Qualifications

  • High school diploma or equivalent required.
  • Hospitality or call center experience in a fast-paced, high volume, service environment.
  • Strong customer experience required.
  • Candidate must have the ability to speak, read and write English fluently, bilingual a plus.
  • Strong computer skills. Experience with Navis, Opera, Synxis and Open Course system a plus.

Language Skills: Excellent verbal communication skills. Ability to communicate and work well with fellow employees. Excellent communications skills, organization skills and time management required. Ability to manage multiple tasks effectively.

Reasoning Ability: Ability to apply commonsense understanding to carry out detailed written or oral instructions respectfully. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times.

Physical Demands: While performing the duties of this job, the employee will be sitting for extended periods of time answering and sending emails. Might regularly stand, walk, and talk. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone and copier machine

PGA National Resort is an Equal Opportunity Employer:

Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity

PGA National Resort

PGA National Resort

Here, luxury is always the standard, and golf is never considered just a game. Together, the two create an enviable lifestyle in a setting that embraces the best Florida has to offer. Anchored by six championship golf courses, we boast a world-class destination wellness facility, state-of-the-art sports and racquet club, and exclusive membership club — all at the heart of a luxurious resort community. Stay, play, live. PGA National Resort.

Address 400 Avenue of the Champions, Palm Beach Gardens, FL 33418
Property Type Resort
# Properties 8
# Jobs 21
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