Lobby-Public Attendant

Full-Time

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Housekeeping team. We are committed to providing you with:

Highly competitive wages

An exceptional benefit plan for eligible associates & your family members

RSP/401K matching program for eligible associates

Flexible scheduling to allow you to focus on what is important to you

Discounts with our Crescent managed properties in North America for you & your family members

List any other perks/benefits you offer locally

Here is what you will be doing each day:

As our Lobby Public Attendant, you will be working with our Housekeeping team to ensure that the entrance/lobby, public restrooms, elevators, public hallways, hotel operated amenities (meeting rooms, fitness room, etc), and back of house areas in accordance with standards.

Responsible for all areas of the Public Area Attendant Checklist on a daily basis.

Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.

Maintain awareness of guests, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.

Empty and recycle trash.

Clean stairwells, windows, furniture, lighting, fixtures, drapes, vents, and plants.

Sweep and mop floors; vacuum and shampoo carpets.

Clean and stock public restrooms.

Clean fitness center, and public restrooms.

Clean employee locker rooms.

Clean offices.

Clean guest and service elevators.

Clean drinking fountains.

Clean vacuum cleaners daily.

Maintain positive and professional communication with all staff.

Provide recognition to others, including co-workers, supervisors, managers, and directors.

Ensure a healthy and safe work environment for staff and guests.

Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.

Promote property outlets to guests.

Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.

Resolve guest complaints using property procedures.

Create a positive environment in which all employees have the ability to maximize their potential.

Listen to comments, criticisms, and feedback from guests, employees, and managers

Does this sound like you?

You have a keen eye for detail, and respect the importance that impeccably clean guest room supplies have in a hotel. You don’t shy away from physical work and can lift linen bundles that can weigh up to 50 lbs. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)