$28 to $30 per hour

Job Description:

Make daily assignments, dispatch requests, answer calls, input and update glitches in Knowcross.

Follow payroll and key procedures.

Collect room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed.

Train housekeeping employees to achieve the standards of cleanliness in guest rooms.

Make recommendations and follow through on disciplinary action for assigned staff.

Provide exceptional guest service.

Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to ensure the standards are being achieved by each employee.

Monitor the performance of floor house persons so there are sufficient supplies on the guest floor and the hallways, stairwells, elevator, service area, and guest room doors, tracks linen closets and armoires are maintained according to standards.

Interpret all departmental policies, procedures and established standard.

Coordinate work orders in assigned areas and follow up on inspections.

Monitor and direct progress of housekeepers and house persons in rooms that are undergoing deep cleaning.

Participate in department meetings.

Make sure floor storage areas and closets are kept in an orderly and clean fashion.

The ability to inspect armoires to ensure all items are stocked in an orderly fashion and in sufficient quantities.

Handle all lost and found items according to the procedure.

Requirements: The ideal candidate for this job should have:

1year of housekeeping in a luxury hotel.

A strong understanding of operational controls, budgeting, forecasting, and scheduling.

Strong oral and written communication skills.

Ability to train and develop team members.

Excellent organizational skills.

Computer skills.

Experience working in a union environment.

The Mark Hotel

The Mark is housed, as it has always been, in the beautiful, 1927 landmark building at the corner of 77th Street and Madison Avenue. But inside, The Mark has been completely reimagined, and given a new life and identity for the 21st century.

Designed by Jacques Grange and with impeccable service under the perfectionist eye of luxury hotel manager Olivier Lordonnois, The Mark combines old-world comfort, avant-garde design, the latest technologies and an unprecedented level of personal service to create the finest New York City five-star hotel of the 21st-century.

The Mark Restaurant by Jean-Georges in NYC features a masterful design by Jacques Grange and an innovative restaurant menu specially crafted by NYC's pre-eminent chef, the award-winning Jean-Georges Vongerichten.

Each New York City suite and guest room at The Mark Hotel is a luxurious, serene retreat. As in the great public spaces, the hotel's designer Jacques Grange applied his same bold vision and exacting eye for detail, but in a quieter, more private key. The furnishings for the guest rooms and suites have all been personally designed or selected by Mr. Grange, in pale soothing tones that evoke the height of Parisian luxury in the 1930s. State-of-the-art baths, sheathed in black and white marble and nickel fittings, are a contemporary update of Grand Hotel elegance. Beds custom-made for The Mark are dressed in the finest Italian linens.