Tennis Shop Coordinator

Full-Time

Phoenix Country club is a prestigious private country club founded in 1899

Job Description

The Tennis Shop Manager will support the Racquets Director on day-to-day activities and provide elevated experience for PCC members and guests. The Shop Manager reports to The Racquets Director and is a key contributor to the overall success of the Tennis & Pickleball department. This role will be a key point of contact for PCC members and guests for court reservations, events, team uniforms and tennis shop experience.

Roles & Responsibilities

Manage Tennis Shop

• Provide outstanding customer service for PCC Members and Guests
• Lead and manage the shop apparel receiving, inventory; and merchandise displays; partner with Troon and PCC Accounting to manage the process
• Coordinate the apparel embroidery drop off, pick up and invoicing
• Greet members in person, answer the team shop phone and provide excellent service by booking courts for members, helping members sign up for events, taking messages, etc.
• Tennis merchandise sales and merchandise display design
• Keep shop clean and organized, keep fridge stocked
• Manage part-time shop staff and provide daily direction for tasks that need to be completed; onboard and train new part-time staff as needed
• Setup and replenish water station cups, towels on courts, etc.

Court Reservations

• Support the Director, Tennis & Pickleball Professionals, PCC tennis team and PCC members in managing, booking and communicating the court reservations for clinics, lessons, home matches

Events

• In conjunction with the Director and the Tennis & Pickleball Committee, lead the annual Member-Member and Member-Guest tournaments
• Order food and beverage for home tennis matches; coordinate with team captains
• Partner with Firebirds Nest to ensure there is childcare available for all PCC sponsored tennis clinics, events, matches, etc.

Communication

• Support and elevate existing communication schedule and content; including but not limited to email newsletters, social media, PCC member app, flyers, etc.
• Manage Tennis & Pickleball Distribution Lists
• Ensure Tennis & Pickleball Calendar is up to date, on website and app
• Research, implement and manage text reminder technology for clinic reminders, court assignments, etc.
• Attend monthly Tennis & Pickleball Committee meetings

Team Uniforms

• In coordination with Troon, manage and coordinate the team uniform offering for all PCC tennis teams

Qualifications & Education Requirements

• Bachelor’s degree in related field such as marketing, communication, business administration is preferred
• 2-5 years of relevant experience in an executive administration assistant role with event management background; sales and merchandising experience a plus
• At least 2 years prior experience managing team members
• Project management certification is a plus

Preferred Skills

• This position requires a sense of urgency at providing the highest level of customer service while being able to multitask and delegate tasks to their team members
• Technologically savvy; proficient in Microsoft office, email and social media applications
• Knowledge of Tennis or Pickleball is helpful
• High energy with a positive attitude a must

Benefits

PTO

401k

Employee meals

Health Insurance