Collegiate Hotel Group®, is seeking a Guest Service Manager to join Graduate Dallas/The Lumen and its brilliant team of hospitality enthusiasts.

Job Duties And Responsibilities

Monitors daily status of rooms, rates, discount rates and packages

Maintains current list of available rooms for walk situations

Coordinates blocking of rooms for groups

Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations

Communicates hotel’s unique design elements for effective storytelling

Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met

Reviews guest satisfaction results and property audits to identify areas of improvement

Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify an address employee opportunity areas

Ensures staff communicates effectively with other hotel departments

Maintains productive relationship with Valet Parking provider

Regularly reviews department budget to meet budgeted wages and general expenses

Ensures prompt and courteous service to guests

Pre-registers guests according to standards

Completes and monitors employee schedules

Monitors and ensures VIP arrivals are executed to highest standard

Keeps track of rooms to ensure accurate status and readiness for check-in

Hires, trains and develops direct employees

Interacts positively and professionally with guests to resolve issues

Acts as Manager on Duty as required

Works nights, weekends, and holidays as needed

Other duties as assigned

Education And Experience

Minimum of 3 years in similar leadership role.

High School Diploma/GED, post-high school education preferred

Knowledge, Skills And Abilities

Basic math skills

Ability to communicate effectively verbally and in writing

Strong leadership skills

Ability to exceed expectations of guests and team members

Excellent time management skills

Benefits/ Perks

Work today, get paid today, with Daily Pay!

Free telemedicine and virtual mental health care access for all team members starting day one!

Multiple health insurance and life insurance options

401k plan + company match

Paid time off for eligible team members

Holiday pay/ paid holidays

Pet insurance

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Collegiate Hotel Group is an Equal Opportunity Employer.