Front Office Manager
Full-Time

Courtyard Santa Ana Orange County
Santa Ana, CA

A property of: Dimension Hospitality Posted 6 days ago

SAVE
Job Type
Full-time

Description

Reports To
General Manager 
Supervises
Guest Services Representative, Night Audit.
Job Purpose
To maintain a high quality of services offered to guests through management of the functional areas of guest registration, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.
Job Responsibilities
  1. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy.
  2. Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
  3. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
  4. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
  5. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
  6. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
  7. Receive departmental related guest complaints and ensures corrective action is taken.
  8. Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
  9. Other duties as assigned.
Job Skills
  1. Analyze and interpret business records and statistical reports; interpret policies established by administrators.
  2. Use mathematical skills to interpret financial information and prepare budgets.
  3. Understand the government regulations covering business operations.
  4. Make business decisions based on production reports and similar facts, experience, and opinion. 
  5. Plan and organize the work of others.
  6. Change activity frequently and cope with interruptions.

Requirements

Education
  • Bachelor’s Degree in Management, Hotel Administration, Business or related field.
Experience
  • Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.
Salary Description
$69,000 - $75,000 annually

Compensation: $69,000 - $75,000 annually

Courtyard Santa Ana Orange County

Elevated business travel at our Santa Ana, CA hotel.

Escape to fresh air, golden sunshine & breathtaking views of SoCal at Courtyard Santa Ana Orange County! Our Tustin, CA hotel will ensure you stay in complete comfort coupled with famous views of the Golden State. Each room of our Santa Ana, CA hotel features plentiful living space, pillow-topped mattresses, fresh linens & piles of plush pillows. After a long day, kick back & relax catching up with your favorite shows on your in-room 37' HDTV with premium cable channels & on-demand movies or stream your own media with our free Wi-Fi throughout the entire hotel. Delicious meals & fresh drinks are served at our onsite restaurant, The Bistro, which proudly serves specialty beverages with Starbucks coffee. Relax in our beautiful outdoor swimming pool. Top destinations are only minutes away from our hotel in Santa Ana Orange County, UC Irvine & more local attractions. Discover our Orange County wedding venues totaling 5,000 square feet of space for your big event. We look forward to hosting you at our hotel.

Address 8 MacArthur Place, Santa Ana, CA 92707
Property Type Hotel
# Jobs 2
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Courtyard Santa Ana Orange County

Santa Ana, CA

A property of: Dimension Hospitality

Full-Time
Range $18.00 - $20.00 p/hour
29 days ago