Collegiate Hotel Group® is seeking a Sales Manager to join Graduate Richmond and its brilliant team of hospitality enthusiasts.

Job Duties And Responsibilities

Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience

Manage business travel accounts to maximize business potential

Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals

Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system

Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business

Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions

Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS

Details BEOs with client for groups with meeting space and distributes with appropriate staff.

Conduct pre- and post-conference meetings when it is agreeable with the client

Attends property specific receptions to generate leads and interact with customers

Organize and execute local area blitzes

Implement special promotions relating to sales segment

Establishes relationships with local businesses and organizations and is an active member in local industry associations

Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes

Consistently meet or exceed sales goals including predetermined revenue and sales activity

Other duties as assigned

Education And Experience

High School Diploma/GED. Bachelor’s Degree preferred

Prior sales experience preferred

Knowledge, Skills And Abilities

Strong analytical skills relative to impact on hotel revenues

Ability to communicate effectively verbally and in writing

Strong understanding of revenue management principles

Ability to use reservation and revenue management systems to develop pricing and sales recommendations

Experience with Delphi.fdc preferred

Benefits/ Perks

Work today, get paid today, with Daily Pay!

Free telemedicine and virtual mental health care access for all team members starting day one!

Multiple health insurance and life insurance options

401k plan + company match

Paid time off for eligible team members

Holiday pay/ paid holidays

Pet insurance

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Collegiate Hotel Group is an Equal Opportunity Employer.

Graduate Richmond

Grand Slam Pad With A Little Punk N’ Spunk

Welcome to Graduate Richmond—where your intellectual curiosity meets your favorite place to stay.

Graduate Richmond is conveniently located near Virginia Commonwealth University, a hop from the airport and knee deep in the 400-year-old history of America’s legends and lore. A championship collection of golf greens courses through the James River region and revolutionary state capital, making Graduate the smartest place to stay in town!

Our warm walnut paneled lobby nods at the impressive and courageous past of local tennis luminary Arthur Ashe. Preppy elements mixed with a mid-century minimalism and a hint of history help tell his story. Perforated vinyl seating, cable knit details and a collection of his signature frames displayed in Brookfield bring his spirit to life. Monument lined cobblestone streets beckon the art and architecture of the past – inspiring the art collection that charms our halls, walls and cozy navy guest rooms.

Grab a bite in Brookfield, our lobby café and watering hole, or get your consummate collegiate on in the lobby-level game room, complete with a Shuffleboard, Pool Table and a Ping Pong table, this hang out will keep you preoccupied for hours. Then head up to Byrd House, our seasonal rooftop pool and bar perched sixteen floors up serving a twist on concession stand favorites, sporting cocktails and a whole lotta fun.

So whether you’re in town rallying for the Rams, dropping by for a show at The National or in town for a meeting or meet up at the 17th Street Farmer’s Market, we’re here to make it memorable. Our warm, friendly and whip smart staff (#humblebrag) can guide you to and around Richmond so that you feel like a local, at home again even if it’s your first time in town.

Our hotel rooms are ready for a night like you’ve never had before, where little moments of surprise and discovery will meet you down every corridor and around each corner. This is Graduate—be ready to be inspired.