Concierge

Full-Time

Concierge

The ability to anticipate Guests’ needs, provide attentive communication, be resourceful and well-informed ensures our guests have a truly memorable and personalized experience.

Compensation: Hourly rate ranges from $30.23 to $40.31   

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Assist guests with mail, messages, and any plans or arrangements the guest intends to make during their stay
• Assist guests regarding hotel facilities in an informative and helpful way
• Use a clear and articulate speaking voice with proper verbal etiquette
• Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests
• Appropriately arrange and confirm recreational, dining, and/or business activities for both inside and outside the property
• Promptly answer phones using a positive and articulate speaking voice with proper verbal etiquette
• Keep detailed and accurate records of all guest interactions and requests through daily computer and/or paperwork and log sheets
• Handle guest mail and small packages, leaving messages when necessary
• Constant upkeep of all desk resources, and keeping desk organized and clean
• Update all information at desk to keep current and up to date, including revising disks and master copies, as well as informing fellow Concierges through the Diary, Flyers and Announcements, and Memo Book
• Resolve guest challenges, conducting thorough research to develop the most effective solution for the guest
• Listen and extend assistance in order to resolve challenges quickly and efficiently, using experienced judgment and discretion
• Ability to effectively deal with internal and external guests, some of whom may require high levels of patience, tact, and diplomacy in an effort to diffuse anger and/or collect accurate information to resolve challenges
• Ability to suggest a wide variety of local and statewide attractions for guest entertainment, as well as ability to give accurate and clear directions
• Hearing and visual ability to observe and detect signs of emergency situations.
• Strong judgment skills, and the ability to prioritize many requests
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Other duties as assigned

• Previous customer related experience an asset
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Ability to listen to, speak, and write English effectively and clearly
• Ability to accurately access and input information using a moderately complex computer system
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Frequent standing and walking throughout shift

All your information will be kept confidential according to EEO guidelines.