Hourly Rate: $26.00/hour
A Guest Service Agent should provide our guests with excellent service at the front desk from making the reservation to departure. The Guest Service Agent should respond to guests needs, requests and complaints. The Guest Service Agent should also offer guest rooms, food & beverage outlets and seasonal hotel promotions.
ESSENTIAL SKILLS
JOB DUTIES
Benefits:
PHYSICAL REQUIREMENTS
The frequency codes assigned in these job descriptions are:
Rarely less than 1%
Occasionally 1-33%
Frequently 34-65%
Constantly 66-100%
SITTING: Rarely.
STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)
CROUCHING (BENDING AT KNEES): Frequently. Lifting and completing tasks performed at low levels.
KNEELING/CRAWLING: Occasionally. Lifting and completing tasks performed at low levels.
STOOPING (BENDING AT WAIST): Frequently. Lifting and completing tasks at different levels.
TWISTING/TURNING AT KNEES, WAIST & NECK: Constantly.
CLIMBING: Occasionally.
LEG/FOOT USE: Constantly.
REACHING (OVERHEAD/EXTENSION): Constantly. Lifting and completing tasks at different levels.
HANDLING/GRASPING: Constantly.
FINGERING/FEELING: Constantly.
PUSHING/PULLING: Frequently.
LIFTING/CARRYING: Frequently lifting/moving up to 10 pounds. Occasionally lifting/moving up to 25 pounds.
SPEECH REQUIREMENTS: Constantly required to speak to others in person and on the telephone in English.
HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone in English.
VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances.
COMPENSATION
Pay Range: $26.00
BENEFITS
Our healthcare package including medical, dental and vision and other benefits.
The Hilton DC National Mall provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Alesia Green at alesia.green@hiltondcnationalmall.com to let us know the nature of your request.
Hotel/hospitality experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Compensation: $26.00 per hour
We’re located just steps from the Air & Space Museum, Museum of Natural History, the Wharf, Department of Energy, U.S. Post Office, the International Spy Museum and L’ Enfant Metro Station. The only DC hotel with either 1 or 2 King beds in all of our spacious rooms, including 65-inch TVs and oversized walk-in showers. Guests can savor excellent dishes at L’ Enfant Bar and Grill. They can also enjoy our Executive Lounge and beautiful meeting and event spaces.
Address | 480 L'Enfant Plaza SW, Washington, DC 20024 |
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Property Type | Hotel |
# Jobs | 4 |