General Manager / COO

Full-Time

General Manager, Full-Time

We're hiring a Full-Time General Manager at Colony Golf Club!

At Troon, we believe our Associates are our greatest strength and competitive advantage. Whether you’re relatively new to club facility management or are a seasoned leader in the industry, there’s an exciting new opportunity for you at Colony Golf Club. Engage with guests from all over, providing a first-class experience and dedicated service they will carry with them long after they’ve left our premises.

Ideal candidates have a genuine passion for property management and leadership. As Golf Course General Manager, you will be responsible for directing and overseeing all aspects of the club and facility, including its activities and relationships between guests, associates, and community. This position has the ultimate responsibility for maximum guest satisfaction and financial performance for properties with revenues over $5 million. Previous supervisory experience is a requirement for the position.

Ideal candidates have flexible schedules with availability to work weekends and holidays, as needed.

Our team has made a conscious effort to ensure strong protocols are in place to keep you and our patrons safe, so you can focus on the customer experience and property management.

For more information on our open opportunities, apply today!

Responsibilities

• Prepares and monitors annual budget, revenue goals and expenses as well as generating various weekly, monthly, etc.) business volume forecasts
• Monitors monthly and other financial reports/statements on a daily, weekly, and monthly basis for the facility and takes effective corrective action when necessary
• Establishes basic personnel policy, initiates, and establishes basic personnel policy, initiates and monitors policies relating to personnel actions and training along with professional development programs
• Ensures all Human Resources procedures and policies are followed by management staff
• Develops, maintains, and administers a sound organizational plan and initiates improvements as necessary
• Maintains membership with the PGA and CMAA and other professional associations
• Attends workshops and meetings to keep abreast of current information and developments
• Oversees the care and maintenance of all the facility’s physical assets and each individual facility
• Coordinates marketing programs to promote the facility’s services to potential customers
• Ensures the highest standards for food and beverage service on property
• Implements policies and procedures for multiple departments, including compliance of all company standards relating to quality of products and services
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems
• Directly manages department members that may include, but is not limited to: Head Professional(s), Golf Course Superintendent(s), Tournament Coordinator, Director, Instruction, etc.
• Assures that effective orientation and training are given to each new associate
• Develops ongoing training programs
• Regular and reliable attendance

Education and Experience Requirements

• Bachelor’s degree (BA); or five to ten years related experience and/or training; or equivalent combination of education and experience (Multi-course facilities may require more experience)
• CMAAA member, GCSSA or PGA/LPGA membership preferred
• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)
• Knowledge of Microsoft Office applications

Working Conditions

• Regularly stands, walks, and sits
• Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells
• Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks, or hears
• Occasionally lifts up to 50 pounds
• Occasionally works in outdoor weather conditions
• Noise level is moderate

About Troon

Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com/.