Guest Services Supervisor

Wyndham Garden Inn, Pittsburgh - Airport, is part of a premier hospitality management group committed to delivering outstanding guest experiences through exceptional service, upscale amenities, and welcoming accommodations

We’re seeking a passionate Guest Services Supervisor to uphold our high service standards and lead our team to success.

Why Join Us?

• High Pay & Competitive Rates: We recognize and reward your expertise.
• Great Benefits: Enjoy health, dental, vision insurance, and a 401(k).
• Career Advancement: Be part of a culture that promotes growth and development.
• Dynamic Work Environment: Work alongside a passionate team committed to excellence.

What You’ll Do:

As a Guest Services Supervisor, you will:

• Foster a supportive environment where every team member can thrive.
• Oversee training for all staff, ensuring they are well-equipped and knowledgeable about our hotel and the local area.
• Maintain open lines of communication, addressing guest requests promptly and effectively.
• Monitor departmental expenses and labor costs to ensure efficiency.
• Maximize revenue through effective upselling and loyalty program initiatives.
• Lead by example, setting the standard for exceptional guest service and handling conflicts with patience and professionalism.
• Streamline check-in and check-out processes for optimal guest satisfaction.
• Report on key performance metrics and implement action steps for continuous improvement.

What We’re Looking For:

• Leadership Skills: Ability to inspire and develop team members.
• Strong Communication: Clear, effective communication with both guests and staff.
• Problem-Solver: Capable of resolving conflicts and addressing issues with tact and diplomacy.
• Detail-Oriented: Ability to manage multiple tasks and ensure a seamless guest experience.
• Knowledgeable: Familiarity with local attractions and hotel operations.

Qualifications:

• Previous experience in a supervisory role within hospitality is preferred.
• Advanced knowledge of brand reward programs and cash handling procedures.
• Ability to remain calm and composed in high-pressure situations.

Physical Requirements:

• Ability to stand for long periods, lift up to 50 pounds, and perform various physical tasks throughout your shift.

Schedule:

• Full-time position with flexible scheduling, including weekends and holidays.

Ready to Elevate Guest Experiences?

If you’re passionate about hospitality and ready to lead a dedicated team, we want to hear from you! Apply today and take the next step in your career with Wyndham Garden Inn, Pittsburgh - Airport.