Front Desk Agent
Full-Time
Courtyard by Marriott/Alcoa
Alcoa, TN
Compensation: $14.00 per hour
Description
Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing the Courtyard by Marriott in Alcoa, TN! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner Zayzoon!Benefits to include: Vision Insurance Dental Insurance 401(k) Critical Illness Short Term Disability Life Insurance Hospital Indemnity Daily Pay PTO Free Telehealth Program
Responsibilities
Primary Responsibilities- Greet and processes guests as they check-in/out
- Complete registration, secure payment, verify billing and adjust billing as needed
- Confirm guest information, room rate, selection of room(s)
- Code electronic keys
- Assist guests with reservations and requests in a friendly, professional, and timely manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Provide high standards of quality to ensure guest satisfaction
- Anticipate guests’ needs and consistently exceed their expectations
- Implement creative solutions as needed while complying with brand standard
- Demonstrate a thorough knowledge of hotel information including but not limited to:
- Hotel Information
- Room categories
- Room rates
- Packages
- Promotions
- Build strong relationships with guests, clients and groups while maintaining professional integrity
- Possess knowledge of local area to answer guest questions
Requirements
Skills/Experience- Guest service experience preferred
- Attention to detail
- Team player
- Organizational skills
- Professional written and verbal communication
Courtyard by Marriott/Alcoa
TAKE FLIGHT TO A REVITALIZING STAY AT OUR ALCOA HOTEL
Let the convenient amenities at Courtyard Knoxville Airport Alcoa transport you to ultimate comfort. With our complimentary airport shuttle, traveling to Tennessee is as seamless as ever. Future students and alumni alike will appreciate our location near Maryville College and University of Tennessee. When you are ready to retire for the night, make yourself at home in our rooms and suites. Stylish décor, complimentary high-speed Wi-Fi, plush bedding and ergonomic workstations are readily available. Satisfy your cravings for breakfast and dinner with the delicious American cuisine and Starbucks® coffee served at The Bistro. In your spare time, unwind on our hotel's outdoor patio boasting scenic views and a cozy fire pit. Maintain your exercise routine at our 24-hour fitness center. If business brings you to town, host a conference in one of our three meeting venues offering AV equipment and custom catering menus. Let Courtyard Knoxville Airport Alcoa exceed your expectations on your next visit.
| Address | 141 Furrow Way, Alcoa, TN 37701 |
|---|---|
| Property Type | Hotel |
| # Jobs | 8 |
Other Jobs at Courtyard by Marriott/Alcoa:
Courtyard by Marriott/Alcoa
Alcoa, TN
A property of: Gibson Hotels Group