General Manager

Company Description

The Heritage Hotel Group provides comfort, prime locations, and exceptional service at a variety of properties throughout California, including the Greater Sacramento Area, Bay Area, Los Angeles County, Sonora Area, Orange, and San Diego County area. Guests can enjoy spacious rooms, complimentary breakfast buffets, free high-speed internet, and meeting facilities. Our commitment is to deliver consistent quality and excellent service.

Role Description

Join our team as a General Manager at one of our hotels in Lake Forest, CA. In this full-time, on-site position, you will play a crucial role in shaping our guest experience. You will lead all aspects of hotel operations, including managing a dedicated staff, enhancing guest relations, and driving financial success. Your commitment to maintaining exceptional service standards will ensure that every guest leaves satisfied and eager to return. Take the next step in your career with us!

Responsibilities Include:

• Anticipates the needs and exceeds the expectations of the owners by meeting and exceeding key owner indicators including profitability, REVPAR, and total revenue.
• Monitors customer service levels and counsels employees with alternative methods of responding to customer requests.
• Keeps the owners and key corporate staff informed of developments on a regular basis. Requests assistance as needed.
• Schedules management personnel and maintain labor cost objectives.
•  Achieves profitability objectives by establishing and implementing operating capital budget.
• Monitors actual operating results and forecasts against budget.
• Adjusts marketing and sales strategies and cost containment strategies as necessary to achieve profitability indicators.
•  Determines and communicates standards of performance to associates. Evaluate employee performance on a regular basis and recommends salary increases as appropriate.
• Other duties as assigned...

Qualifications

• Minimum 2 years of Hotel Management, Operations, and Hospitality experience
• Leadership, Team Management, and Conflict Resolution skills
• Cost Control and Budgeting experience
• Excellent Communication and Interpersonal skills
• Customer Service and Guest Relations skills
• Sales and Marketing knowledge
• Problem-solving and Decision-Making abilities
• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)

Physical Requirements

You should be able to walk and stand for long periods as required by the job.

Benefits

• 401(k) matching
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Paid time off
• Quarterly Incentive Program **