Hotel Guest Service Agent

Full-Time

Description

HOURLY RATE OF PAY: $20.60

Residence Inn Pleasanton is seeking friendly service-oriented Guest Service Agents to join their team!

The Residence Inn by Marriott Pleasanton is a lovely all-suite hotel, located near I-580 and I-680, adjacent to the Stoneridge Mall. Our extended stay hotel with 3 floors, 135 suites and 3 meeting rooms offers the "home away from home" experience to our guests. Currently looking for a Guest Service Agent to join as an Associate - flexible schedule needed.

The Hotel is seeking a FT Guest Service Agent to join our great team and enjoy all the benefits of our exciting hotel environment. This position will welcome and register guests expeditiously, answer all guest questions accurately and provide a warm and welcoming experience for our guests.

Must have flexible schedule. Position requires AM and/or PM shifts including weekends and holidays.

BENEFITS:

• Medical (Anthem/Kaiser)
• Dental (Aetna)
• Vision (VSP) and Life (The Hartford)
• Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
• 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
• Vacation, Holiday and Sick Pay
• Room Discounts with any Marriott Brand Hotel (31 different brand globally)
• Additional Room Discounts for select hotels within portfolio

EDUCATION/EXPERIENCE:

• High school graduate. Some college preferred
• Bachelor’s degree preferred or equivalent combination of education and experience
• Must have 1-2 years customer service
• Previous Guest Service Agent and Marriott experience preferred
• Relevant military experience in a comparable capacity

The Residence Inn Pleasanton provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to rebecca.garcia@pleasantonri.com or call 925-227-0500 to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)