Executive Housekeeping Manager

Full-Time Flexible

The Executive Housekeeping Manager works closely with the Assistant General Manager, Rooms Division & Guest Relations Director to ensure the day -to-day operations of the housekeeping department and public areas are running smoothly. Responsibilities include but are not limited to ensuring the ultimate comfort, safety and quality service that exceeds NH Collection New York Madison Avenue guests’ expectations.

Key Accountabilities:

• Support the Assistant General Manager, Rooms Division & Guest Relations Director in ensuring that the guest experience is in line with the expectations of the Hotel deliverance of excellence in care.
• Inspect Public Spaces, Guest Rooms, and Back of the House and ensure quality standards are continuously met.
• Ensure the Housekeeping Department operates according to policies and procedures set forth by NH Collection New York Madison Avenue.
• Expedite all maintenance issues and review out of service rooms with the Assistant General Manager, Rooms Division & Guest Relations Director, and Engineering team daily.
• Review all special requests of arrival and in-house guests and update all Housekeepers assigned to your specific floors.
• Assist with all Time for You (annual performance management plans and employee reviews).
• Take responsibility for Health and Safety within the Hotel ensuring adherence to both statutory regulations and Company guidelines.
• Responds to guests’ special requests, needs and concerns and accommodate to ensure optimal level of guest satisfaction.
• Assists daily in preparation of work assignments, schedules, staffing and payroll to ensure maximum efficiency.

General Requirements:

• Bachelor’s Degree, preferably in Hospitality Management or Marketing a plus.
• 3-5 experience in luxury Hotel Housekeeping or Front of House Management. Union experience a plus.
• Experience of working within a luxury Hotel environment at supervisory or manager level where excellent standards and service delivery are required.
• Proven manager with excellent leadership and motivation skills.
• Excellent verbal and written communication skills.
• Limitless energy and personal motivation to succeed.

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary range for this position is $85,000 - $100,000 annually plus 10% bonus.