Guest Service Manager - Food & Beverage

Full-Time

Description

Responsibilities Include:

• Oversee the daily operations of the dining room and lounge.
• Ensure compliance with federal and state regulations for safety, sanitation, financial transactions and internal equipment and inventory controls.
• Monitor and control payroll and labor costs.
• Enhance revenue opportunities.
• Maintain the quality of guest service in the dining room and lounge.
• Manage employee performance to meet established standards.

Qualifications:

Must be at least 21 years of age due to Virginia A.B.C. code § 4.1-307

Working knowledge of food, beverage, service, and payroll cost control methods

Bachelor’s degree in Restaurant Management or Business Management PLUS 2 years of supervisory experience in fine dining operations.

OR

2 year degree in restaurant management. PLUS 3-5 years of progressively responsible experience including 2 years of supervision in fine dining operations.

OR

High school diploma or GED PLUS 4-6 years progressively responsible experience including 3 years supervision in fine dining operations.

Strong knowledge of wine and liquor plus bartending experience

Ability to 1) communicate well both orally and in writing; 2) exercise high levels of tact and discretion; 3) demonstrate extreme courtesy and hospitality in stressful situations and 4) work flexible shifts that include nights, weekends and holidays

NOTE: In accordance with Virginia A.B.C. § 4.1-225 Colonial Williamsburg prohibits employment of anyone in an alcohol serving position who has been convicted of a felony, any crime involving moral turpitude (lying, cheating, or stealing), or a drug-related offense within the past five years.