Member Relations & Communication Specialist

Full-Time

The Member Relations & Communication Specialist is responsible for membership communications throughout the Club, including email blasts, website management (both public and private), social media upkeep, and member event communication. This role involves planning, budgeting, executing, and coordinating member events to ensure exceptional experiences for members and guests. Effective and timely communication of event details is crucial.

The Specialist will connect with Troon Prive corporate resources as needed, which includes drafting email blasts, sharing social media content, managing the distribution of Club magazines and directories, and curating website content. Additionally, the role supports the Membership Director with various sales activities, including lead processing and the preparation of sales reports.

$25.00 - $27.00 per hour

Essential Duties

• Schedule and manage all aspects of internal member communications.
• Oversee the club's website and social media content.
• Create and produce content for various media channels, including the website.
• Plan, budget, and coordinate member events from inception to execution, ensuring alignment with Club objectives and budget constraints.
• Assist with CRM and prospect databases to integrate with the club’s operating systems.
• Support external email marketing campaigns for lead generation.
• Maintain program and reporting information files.
• Deliver excellent service to achieve high member and guest satisfaction.
• Collaborate with members, guests, potential clients, and internal departments to plan and execute events.
• Schedule the use of facilities and banquet spaces appropriately.
• Produce banquet event orders for all events.
• Collaborate with the Chef and Restaurant Manager to fulfill food and beverage needs.
• On event days, greet contacts and oversee event execution.
• Maintain organized files for all events, including contracts, orders, requests, expenses, and promotional materials.
• During off-peak seasons, assist in Operations while preparing for future events.
• Track revenue and expenses for all events; compile charges for the Accounting department.
• Uphold standards and service quality expectations for all events.
• Maintain a tidy work environment and handle multiple tasks effectively.
• Ensure regular and reliable attendance.
• Maintain a professional demeanor, including appearance and interactions with members, guests, and coworkers. Avoid discussing work-related issues with members and guests.
• Adhere to the CORE Values, Mission Statement, and Guest Service Philosophy of the Company.
• Maintain a positive attitude and be open to new tasks as assigned by the Events Manager.

Qualifications

• High school diploma required; some college education preferred.
• Minimum of one year of relevant experience in a similar role or equivalent hands-on training in restaurant or hotel management.
• Minimum of two years’ experience in marketing, sales, or communications, or a Bachelor’s Degree in Communication, Business, or Marketing. Experience with design and Photoshop is a plus.
• Flexibility to take on additional tasks as directed by the Membership Director.
• Regular and reliable attendance is essential.

Physical Demands

Typical office environment.

Environment/Noise Level

Moderate noise level.

Certificates/Licenses

None required.

Job Knowledge, Skills, And Abilities Preferences

• Ability to read and speak English to communicate effectively with customers and coworkers.
• Proficient in Microsoft Office applications and HTML.
• Strong analytical skills to study and interpret complex information.
• Excellent interpersonal skills and the ability to work independently with minimal supervision.