Front Office Manager

About the Role:

We are seeking a highly motivated and experienced Front Office Manager to oversee the daily operations of our hotel's front desk. As the Front Office Manager, you will be responsible for ensuring exceptional guest service, managing the front desk staff, and maintaining accurate records. You will play a key role in ensuring that our guests have a memorable and enjoyable stay at our hotel. This position reports directly to the General Manager.

Minimum Qualifications:

• 3+ years of experience in a front office management role
• Excellent communication and interpersonal skills
• Strong leadership and problem-solving abilities
• Proficient in Microsoft Office and hotel management software

Preferred Qualifications:

• Experience working in a hotel of similar size and caliber
• Certification in Hotel Management or related field
• Fluency in a second language

Responsibilities:

• Manage and supervise the front desk staff, ensuring that they provide exceptional guest service at all times
• Oversee the daily operations of the front desk, including check-in, check-out, and guest inquiries
• Maintain accurate records of guest information, room availability, and financial transactions
• Resolve guest complaints and issues in a timely and professional manner
• Collaborate with other departments to ensure a seamless guest experience

Skills:

As the Front Office Manager, you will utilize your exceptional communication and interpersonal skills to provide outstanding guest service and manage the front desk staff. Your strong leadership and problem-solving abilities will be essential in resolving guest complaints and ensuring a seamless guest experience. Proficiency in Microsoft Office and hotel management software will be necessary to maintain accurate records and manage daily operations. Fluency in a second language, while not required, would be beneficial in communicating with guests from diverse backgrounds.