Director of Rooms

Full-Time

Description

At Crescent Hotels & Resorts, we understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. Champions the brand's vision for product and service delivery

We are committed to providing you with:

• Excellent compensation package
• Operational incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

Here is what you will be doing each day:

• Creates and executes policies to ensure compliance with brands standards
• Implement and manage hotel's quality process including goal communication, service recovery and problem resolution
• Interview, hire, train, recommend performance evaluations, provide open communication and recommend discipline and/or termination when appropriate
• Field guest complaints, utilizing best practices to develop the most effective solutions in negotiating results
• Manage the Room Division budget and staff including front office, valet, express/telephone services, housekeeping and laundry
• Prepare forecast expenses and actual expenses for the Rooms Division revenue and expenses
• Work closely with the General Manager in establishing policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency
• Perform any other job related duties as assigned

Qualifications

Minimum 5 years of hotel management experience in Front Office and/or Housekeeping

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)