Front Desk Agent

AC Hotel Little Rock Downtown
Little Rock, AR

A property of: Schulte Hospitality Group Posted 9 days ago

SAVE

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you?

When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!Multiple Health Insurance and Life Insurance options401k Plan + Company MatchPaid Time OffHoliday PayPet InsuranceEmployee Assistance ProgramSchulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties And Responsibilities

  • Greets guests as they arrive, focus on personal recognition
  • Reviews arrival lists daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival 
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed 
  • Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. 
  • Keep front desk area clean and organized. 
  • Assisting with lobby activation as needed. 
  • Utilize proper procedures when handling guest PPI data.  
  • Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. 
  • Attends promptly to guest needs and inquiries 
  • Perform various other duties as assigned  
  • Perform various other duties as assigned to meet business objectives

Education And Experience

  • Minimum of one (1) year in Front Desk Operations 
  • In-depth knowledge of hotel Front Desk operations 
  • Minimum of High School education 

Knowledge, Skills And Abilities

  • Basic computer skills 
  • Ability to communicate effectively verbally and in writing 
  • Ability to exceed expectations of guests and team members 
  • Excellent time management skills 

Work Today, Get Paid today, with Daily Pay!

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.

AC Hotel Little Rock Downtown

AC Hotel Little Rock Downtown, Clinton Presidential Library

AC Hotel Little Rock Downtown is located minutes from the Bill Clinton Presidential Library in 33-acre Riverfront Park extending 11 blocks on the Arkansas River. AC Hotel is located within two historic buildings, drawing inspiration from Little Rock's geography and landscapes. Immerse yourself in the sophisticated, European inspired interior and reflective local art. We keep the European theme going with a perfect breakfast to start the day with freshly baked croissants, sliced prosciutto, cheese, yogurts, fresh fruit, and breakfast tarts. The AC Lounge has created the signature Gin & Tonic, Spanish wines, local micro-brews, and our 'Blind Pig' pour ritual presented after 5pm to offer a relaxing close to your day in downtown Little Rock. Enjoy Spanish-infused tapas, a well-curated menu of small bites ordered straight from the bartender. Our bartenders are also ready to serve up expert knowledge of the local architecture, design and art or can simply recommend the best restaurant for your dining experience.

Address 201 West Capitol Avenue, Little Rock, AR 72201
Property Type Hotel
# Jobs 3
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