Assistant General Manager

Full-Time

Participates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies 

• Participates in the development of the hotel’s business strategies 

• Develops and implements strategies for hotel operations that support achievement of the hotel’s goals 

• Monitors status regularly and adjusts strategies as appropriate 

• Develops the annual budget in conjunction with the Executive Committee 

• Participates in the development of the annual marketing, sales and yield management plans and strategies  

• Continually improve hotel operations and adheres to Cambria brand standards 

Maximizes profitability and revenue by directing the hotel operations (including rooms and food & beverage operations)  

• Directs hotel operations in accordance with Choice Hotels standards of operations 

• Develops and implements operating procedures and standards that support employees’ in their effort to deliver Yes I Can! service and teamwork 

• Analyzes business results on a regular basis and takes actions to improve results as appropriate 

• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis 

• Sets objectives for each department and supervises the department manager 

• Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action 

• Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems 

Develops and implements strategies and practices which support employee engagement 

• Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals 

• Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel  

• Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force 

• Takes active role in recruitment and selection of qualified candidates 

• Communicates performance expectations and provides employees with on-going feedback 

• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential 

• Drives employee engagement through the creation and implementation of departmental action plans 

Creates 100% guest satisfaction by providing the Cambria experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver service and teamwork  

• Minimum of five years work experience in hotel management 

• Bachelor’s degree preferred 

• Experience managing to brand standards 

• Proven leadership skills, results oriented 

• Able to resolve conflicts guests, supervisor and employee 

• Able to collaborate effectively with other hotel employees and managers to ensure teamwork 

• Knowledge or hotel operations including; preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning 

• Must work well in stressful, high pressure situations 

• Able to create a diverse and supportive work environment 

• Willing to work a flexible schedule including weekends and holidays