Head Housekeepers

On-Call Full-Time

Qualifications:

• Must hold a minimum of 2 years housekeeping experience
• Housekeeping management required

Expectations:

• Must have a weekend, weekday, and holiday availability
• Must be able to lift 50lbs or more
• Must be able to be on your feet for more than 6-7 hours at a time
• Must communicate efficiently with General Manager and Assistant Executive Housekeeper
• Must work well with fellow team members and department heads
• Must be able to work in a fast-paced environment

Responsibilities:

• Oversee housekeeping department, laundry department, and public areas attendants
• Manage staff of 12 or more employees
• Complete schedule based on daily & weekly occupancy
• Communicate with the front desk first thing and regularly throughout the day to accommodate all guests and room requests
• Hold daily/weekly morning huddles with the back of house departments
• Create housekeeping boards and properly assign rooms, while being sure all special requests are met ahead of guest arrival
• Inspect all rooms daily prior to housekeepers departing the property
• Follow Hampton Inn Brand Standards for Clean Stay guidelines, in-room collateral, trainings, guest room updates, and room cleanliness scores
• Monitor inventory of linen, toiletries, guest room amenities, and lost & found items
• Balance monthly budget costs for in-room guest supplies, linens, and cleaning supplies; submit order monthly and follow a monthly budget
• Train in all back of house departments to ensure coverage when needed
• Work directly with housekeeping, laundry, public areas, and maintenance daily
• Routinely organize & maintain linen and housekeeping closets on all floors
• Communicate weekly with the sales team and front desk to ensure all needs are met for group arrivals, heavy weekend arrivals, and special in-room amenities
• Staff & forecast accordingly based on events & groups in-house
• Work hand-in-hand with staff on a daily basis to ensure all areas are running smoothly, stepping in whenever need be
• Must organize housekeeping paperwork, request offs, group and event resumes given from sales, and front desk requests that are passed down on a daily basis

Hampton Inn is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Hampton Inndoes not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.