Schulte Hospitality Group is seeking a dynamic, service-oriented Sales Manager to join our team at Hyatt Regency Bloomington by Mall of America! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you?
When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties And Responsibilities

Responsible for learning the hotel brand and strategy 

Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience 

Negotiate group business, guest room rates, meeting room rental, food and beverage, and hotel services within assigned markets that meets or exceeds hotel revenue goals 

Executes and plans events as assigned by the Director of Sales

Be aware of departmental revenue and upsell at every possible opportunity 

Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented

Maintain existing accounts with active trace/follow up system 

Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business 

Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions 

Develops, maintains, and prospects a target list of accounts and communicates updates to Director of Sales 

Assist with all group rooming list, daily inspection of guest folio, communication with front office on group arrival, communication with accounting regarding guest billing, communication with Revenue Management team on group room block. 

Conduct pre- and post-conference meetings when it is agreeable with the client 

Attends property specific receptions to generate leads and interact with customers 

Organize and execute local area blitzes 

Establishes relationships with local businesses and organizations and is an active member in local industry associations 

Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes 

Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures 

Provide prompt and accurate responses to all client requests for proposals and information 

Consistently meet or exceed sales goals including predetermined revenue and sales activity 

Attends appropriate trade shows, organizes sales trips in local market and feeder cities as directed by the DOS 

Perform various other duties as assigned to meet business objectives 

Education And Experience

Minimum of High School education, post-high school education preferred 

Minimum of two (2) years in hotel service role or sales experience preferred

Knowledge, Skills And Abilities

Outgoing personality 

Always maintains a professional image through appearance and dress 

Ability to work collaboratively with hotel service team in providing exceptional customer service 

Clear, concise written and verbal communication skills 

Demonstrate ability to achieve sales goals 

Proactive sales approach; assertive and fast paced, driven to succeed 

Excellent time management skills 

Understands need time strategy as developed by Revenue Management 

Must have flexible work hours that may include evenings, weekends, and holidays 

Perks/Benefits

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Track your daily income with updates after every shift you work

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In addition to DailyPay, Schulte Hospitality Group offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!

*Schulte Hospitality Group is an Equal Opportunity Employer.

Hyatt Regency Bloomington - Minneapolis

Stay near Mall of America at our Modern Hotel in Bloomington, MN

Hyatt Regency Bloomington-Minneapolis provides travelers a quiet setting in an unbeatable location next to Mall of America. Stay at the top-ranked full-service upscale hotel in Bloomington and save up to 10% with World of Hyatt rates.

The Hyatt Regency Bloomington-Minneapolis offers 303 stylish guestrooms and suites designed for relaxation and convenience.

Take a refreshing dip in our indoor heated pool located on the second floor of the hotel. As a hotel near Mall of America, Hyatt Regency Bloomington is perfect for families with kids offering fun amenities and a great location near Minneapolis attractions. Enjoy some time in the pool relaxing after a long day of business meetings or visiting Minneapolis area attractions. Our sparkling pool is always inviting and is a great way to relax and warm up during the winter months!

Stay active at Hyatt Regency Bloomington-Minneapolis. Our hotel offers a state-of-the-art fitness facility that ensures your workout routine will never be compromised. Hyatt’s complimentary 845 square foot StayFit™ gym features the latest high-tech cardio and strength-training equipment from industry leader Life Fitness® complete with a Peloton and flat-screen televisions.