Collegiate Hotel Group®, is seeking a PTGuest Service Representative to join Graduate Ann Arbor and its brilliant team of hospitality enthusiasts.

Job Duties And Responsibilities

Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner

Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities

Escort VIPs to room and check them in prior to arrival

Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed

Responsible for issued bank - count bank at beginning and end of shift.

Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management

Maintains front desk area to be clean and organized

Assisting with lobby activation as needed

Utilize proper procedures when handling guest PPI data

Understands the key points to communicate for a Graduate Arrival experience

Follows through and feels ownership of guest requests

Resolves guest complaints in a professional and efficient manner

Actively participates in Front Desk upsell program

Always retrieve necessary identification documents and form of payment upon guest arrival

Other duties as assigned

Education And Experience

Prior Customer Service Experience

High School Diploma/GED

Knowledge, Skills And Abilities

Basic computer skills

Ability to communicate effectively verbally and in writing

Ability to exceed expectations of guests and team members

Excellent time management skills

Benefits/ Perks

Work today, get paid today, with Daily Pay!

Free telemedicine and virtual mental health care access for all team members starting day one!

Multiple health insurance and life insurance options

401k plan + company match

Paid time off for eligible team members

Holiday pay/ paid holidays

Pet insurance

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Collegiate Hotel Group is an Equal Opportunity Employer.

Graduate Ann Arbor

Inspired Campus Digs, Old-School Supper Club & Kindred Spirits

Welcome to Graduate Ann Arbor — where your intellectual curiosity meets your favorite place to stay.

Graduate Ann Arbor is ideally located across the street from University of Michigan’s campus and a couple blocks from Nickels Arcade. We’re right at the corner of Huron and State streets amid the bustle of the town’s best restaurants, shops and game day buzz, making Graduate the smartest place to stay in town!

A cozy club feel envelops the hotel lobby where nods to the arts, counterculture and political scene of this famously progressive community speak to its storied history. Hand-painted mosaic patterns that sweep across wide-planked wood floors, handsome millwork, leather clad columns and grand center staircase patch-worked in Persian rugs add a warm, layered look throughout. Traditional library furnishings are recovered for a twist on the classics, while commissioned murals and graffitied manifestos invite discussion and good humor.

Gather some Wolverines for a post-game brew, grab a light bite at our café counter or convene at our 40-foot communal wood table; it’s the perfect hub for conversation and camaraderie.

So whether you’re in town for a meeting or meet up, cheering for the Maize and Blue or enjoying an art fair, we’re here to make it memorable. Our warm, friendly and whip smart staff (#humblebrag) can guide you in and around Ann Arbor — so that you feel like a local, at home again even if it’s your first time in town.

Our rooms are ready for a night like you’ve never had before, where little moments of surprise and discovery will meet you down every corridor and around each corner. This is Graduate — be ready to be inspired.