Conference Service Manager

Full-Time

Description

Crescent Hotels & Resorts is seeking an experienced and energetic individual to fill the position of Conference Services Manager. Crescent Hotels and Resorts is the industry leader in hotel management, and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.

Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent. We value you and what you do. We manage properties of every size and major brand across North America. Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.

We are committed to providing you with:

• Excellent compensation package
• Sales incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members, to include, medical, dental, vision and time off
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

What will you be doing?

ESSENTIAL JOB FUNCTIONS:

1. Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
2. Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates’ work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
3. Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.
4. Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebooking's.
5. Plan and conduct pre- and post-convention meetings with clients and respective departments.
6. Document tracking of group activity. Access and input data into a computer system to generate account history reports.
7. Communicate both verbally and in writing to provide clear direction to staff.
8. Comply with attendance rules and be available to work on a regular basis.
9. Perform any other job-related duties as assigned.

What is required:

• Previous experience in hotel convention services management
• Hilton Brand Experience
• Delphi experience required
• Excellent organizational, multitasking, communication, interpersonal

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)