Spa / Wellness Manager

Full-Time

Esplanade by the Islands is excited to announce the exceptional career opportunity of Spa Supervisor. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

General Purpose

Having and maintaining a working knowledge of a spa and maintaining a high standard of professionalism along with customer service.

Essential Duties

• Flexible hours to include AM, PM and weekends.
• Maintain personal integrity, client confidentiality and professional standards for best practice.
• Informs Department Manager of all required spa supplies for inventory purposes.
• Tracking of retail and back bar product line and supplies.
• Incorporates safe work practices in job performance.
• Attends staff meetings.
• Answers incoming calls, schedules appointments, relays cancellations to staff & clients.
• Proper documentation of all incidents.
• Ensures the staff is fully knowledgeable on the use and benefits of services, products and activities.
• Monitors guest feedback and follows up on requests and comments.
• Operates computer accurately and properly books all appointments when scheduled.
• Maintains flexibility to take on new and different tasks as directed by the Department Manager.
• Leads by example to create memorable moments by personalizing the client experience and actively promoting a fun and social atmosphere.
• Assist with annual budget, revenue goals and expenses for the related amenities in spa & fitness department.
• Assist in providing social media and website content to Membership Director to promote activities and the social environment of the Club and its amenities.
• Implements policies and procedures for the related amenities including compliance of all company standards relating to quality of products and services.
• Responsible for ensuring overall cleanliness of all areas. (i.e., spa, fitness pool & tack room)
• Manages point of sale system, on-line reservation system and other technology to effectively market and communicate to the membership.
• Regular and reliable attendance.
• Assist with interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems

Education/Experience

• Certificate from college, or accredited facility; and 3 plus years related to management in spa environment.

Certificates/Licenses

• Current State Massage or Aesthetician license and other certificates, CPR/AED.