Assistant General Manager

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Direct the hotel operations; rooms, engineering, housekeeping, food and beverage and front desk, by developing and implementing strategies and services which meet or exceed the needs of owners, employees, and guests.

Key Responsibilities

• Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
  • Participates in the development of the hotel’s business strategies
  • Develops and implements strategies for hotel operations that support achievement of the hotel’s goals
  • Monitors status regularly and adjusts strategies as appropriate
  • Develops the annual budget in conjunction with the Executive Committee
  • Participates in the development of the annual marketing, sales and yield management plans and strategies
  • Continually improve hotel operations and adheres to Radisson brand standards
• Maximizes profitability and revenue by directing the hotel operations (including rooms and food & beverage operations)
  • Directs hotel operations in accordance with Radisson’s standards of operations
  • Develops and implements operating procedures and standards that support employees’ in their effort to deliver Yes I Can! service and teamwork
  • Analyzes business results on a regular basis and takes actions to improve results as appropriate
  • Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
  • Sets objectives for each department and supervises the department manager
  • Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action
  • Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
• Develops and implements strategies and practices which support employee engagement
  • Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals
  • Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
  • Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
  • Takes active role in recruitment and selection of qualified candidates
  • Communicates performance expectations and provides employees with on-going feedback
  • Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
  • Drives employee engagement through the creation and implementation of departmental action plans
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
  • Communicates and reinforces the vision for customer service to all managers, supervisors and employees
  • Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
  • Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
  • Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
  • Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Minimum of five years work experience in hotel management

Bachelor’s degree preferred

Experience managing to brand standards

Proven leadership skills, results oriented

Able to resolve conflicts guests, supervisor and employee

Able to collaborate effectively with other hotel employees and managers to ensure teamwork

Knowledge or hotel operations including but not limited to preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning

Must work well in stressful, high-pressure situations

Able to create a diverse and supportive work environment

Willing to work a flexible schedule including weekends and holidays

Adheres to the policies and procedures of the hotel

• Required to stand, sit, and walk for extended periods of times
• Lift, carry, or otherwise move and use of force or exertion up to 75 lbs; such as but not limited to, ability to set-up catering and conference space, including tables, chairs, stages, etc.
• Use of manual dexterity of common office equipment, such as but not limited to, computers, printers, phones etc.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.  All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.