General Manager

As the General Manager of the Holiday Inn Allentown/Bethlehem, you will be responsible for the overall success of the hotel. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the business. You will plan short-term, long-term, and day-to-day operations of your property. Your daily activities may involve conflict resolution, guiding your team to reach new goals, and providing necessary business reports to the corporate office.

Requirements

Job Requirements:

• Ensure that departments achieve or exceed guest's service expectations
• Meet or exceed budgeted profit and margin for the hotel
• Analyze financial and operational information on an ongoing basis to adjust business plans, labor requirements, and operating costs
• Ensure hotel staff is trained in financial control procedures for cash, inventories, and receivables and that these procedures are regularly followed
• Identifies major revenue and expense opportunities and possible problems
• Develop, implement, and monitor marketing and sales plans along with the Director of Sales based on demand segments to maximize REVPAR and Market Share 
• Periodically inspect rooms, building exterior, parking lot, etc.
• Manage human resources functions including recruiting, hiring, on-boarding, performance evaluations, training, and disciplinary actions

Job Qualifications:

• Highly motivated team player with strong initiative and desire for achievement
• Strong knowledge and previous experience with F&B
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.