Strategic Accounts Manager (Universal) - Avendra Hybrid Remote

The Strategic Accounts Manager is dedicated to assisting to manage the comprehensive business relationships with Universal, a key Avendra International client. The Strategic Accounts Manager strives to understand the client’s business strategy, business objectives and goals, and builds deep account relationships from a service and economic perspective, ensuring high customer satisfaction with existing Avendra programs and greater penetration of Avendra offerings.  The Strategic Accounts Manager works with the Senior Director of Strategic Accounts to help design and execute comprehensive account plans which ultimately retain the client long-term, by delivering Avendra value (resources, expertise, and services) appropriately aligned with client goals and objectives.

Position Reports to Senior Director of Strategic Accounts.

Primary Responsibilities
•    Establish and maintain excellent relationships with key corporate customer contacts at all customer locations; 
•    Help develop, implement, and track account plans, which accurately support the client’s business strategy, goals and objectives and allocate Avendra resources against various objectives to increase client participation, satisfaction, and retention
•    Provide regular account client plan, PDI/ad hoc initiatives and general Avendra updates to our clients at various organizational levels.
•    Conduct recurring Client business reviews
•    Facilitate discussions and issue resolution with appropriate internal Avendra departments as needed on client’s behalf 
•    Identify and measure results against objectives
•    Help facilitate and manage product evaluations and product cuttings
•    Provide client with reoccurring reporting, to include custom and ad hoc reporting as requested. 
•    Measure results against objectives 
•    Facilitate and manage optimization and rationalization savings reporting and opportunities
•    Establish and maintain relationships with manufacturers and distributors
•    Maintain high client account satisfaction with Avendra 

Secondary Responsibilities  
•    Educate – simplify the complexities of program participation while promoting Avendra’s overall value proposition

Primary Competencies  
•    Taking Initiative
•    Problem Solving & Analytical Skills
•    Relationship Building
•    Organizational Acumen 
•    Strategic Perspective 
•    Championing Change 

Other Duties.  Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Work Environment.  This job operates in an office setting at client offices.  This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. 

Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.  

Role Requirements 
•    Ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite   
•    Ability to balance being an advocate for the clients’ interests with implementing Avendra’s goals with the customer  
•    Ability to “make things happen”, either in troubleshooting role or in analyzing, identifying, or implementing an increase in the penetration of Avendra’s offerings  
•    Excellent project management, communication and organizational skills
•    Intermediate Excel skills, proficient in PowerPoint presentation, strong analytical skills, and presentation skills 
•    F&B and hospitiality knowledge required
•    Sourcing experience helpful

Overnight Travel Requirements.  Type: All modes of transportation, percentage 10-25%, length: 1-2 nights 

Years of Relevant Experience.   3-5 years of experience

Education Requirements.   BS/BA in relevant field required.  Master’s degree preferred 

Benefits:

•    Flexible work arrangements
•    Paid Time Off (PTO), Vacation, nine (9) paid holidays 
•    Volunteer days, community partnerships, Employee Assistance Program
•    Your choice of three medical plans, two carriers to choose from & My Healthy Changes well-being program
•    Adoption Assistance & Paid Parental Leave
•    Tuition Funding Sources and Scholarship Programs 
•    Retirement plan with match on annual contributions

COMPENSATION: The salary range for this position ranges from $110,000 to $115,000 depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time and for any reason, including, but not limited to for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.