Senior HR Business Partner

Troon® is the largest third party manager of golf, hospitality and Club operations in the world. In more than 45 U.S. states and 25 countries, our goal is to create extraordinary guest and member experiences, and we are equally committed to the ongoing success of our associates.

The Senior Human Resources Business Partner (HRBP) will work closely with other HRBP’s, executives, department managers, employees and property leaders to provide employee relations and HR guidance. This position serves as a true “partner” to our property managers and requires a demonstrated competence in multiple HR functional areas including, but not limited to employee relations, performance management, legal compliance, wage & hour laws, benefits and HR facilitation & training. The Senior HR Business Partner reports to a Director, Human Resources and provides a wide range of HR support to facility leadership teams in support of employee relations, HRIS, talent acquisition, and other functional areas within Human Resources.

The Senior HRBP acts as a leadership role model within the HR team by leading by example, promoting open communication, driving the adoption of best practices across the organization and mentoring and supporting their peers to encourage professional growth and development. The Senior HRBP is not just a strategic partner to the business but also leads and inspires within the HR department and across peer groups.

Essential Duties

• Investigates and resolves associate issues and management concerns through call intake, email, hotline and compliance & ethics system.
• Act as the primary HR resource for property concerns arising out of employment relationships.
• Coach managers to help strengthen leadership skills; serve as a sounding board and confidant during difficult interactions and business situations.
• Build strategic relationships across multiple levels of executives, key leaders and managers.
• Lead and participate in HR projects, ensuring successful delivery within timelines and budget.
• Partner with HR leadership to identify and analyze HR metrics to measure the effectiveness of HR programs of HR programs and strategies.
• Administer, interpret and enforce all Company and HR policies and procedures.
• Lead and assist HR related aspects of new property transitions.
• Create and maintain HR policies, procedures, forms and related documents.
• Coordinate and conduct periodic site visits, audits, webinars, and compliance training.
• Address & resolve wage and hour issues and compliance.
• Maintain and update job descriptions to ensure state/FLSA compliance.
• Assist with sourcing job applicants, managing job postings and other recruitment needs.
• Collaborate with the Benefits and Leadership & Development teams as needed.
• Assists with other HR related duties and projects as necessary.
• Air and car travel as necessary up to 20-25%.
• Performs other duties as required.

Job Knowledge, Skill, and Ability Requirements

• Extensive knowledge of State and Federal laws pertaining to employment.
• Ability to maintain the highly confidential nature of HR issues and communications.
• Knowledge of HRIS systems and payroll functions.
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other associates and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• A leader that helps drive change and growth across the organization.
• Excellent communication and interpersonal skills with demonstrated ability to build collaborative relationships and influence in a positive manner.
• Positive attitude and pro-active approach to problem solving and addressing challenges.
• Ability to deal with internal and external customers with patience, tact and diplomacy and convey a positive and professional image at all times.
• Flexible availability for work to include responding to periodic weekend and after hours emails, phone calls and occasional travel on weekends.

Education/Experience

• Bachelor’s degree and at least 5-7 years HR-related experience including strong employee relations and investigations experience; or equivalent combination of education and experience.

Preferred

• Strong HR/ER experience preferably in a consultative, phone/email based environment.
• Heavy employee relations concentration; ER call center experience.
• Experience with UKG software or similar HRIS platforms.
• Facilitation experience including training, transition/onboarding, workshops, webinars and new hire orientation.
• Proficiency with MS Office, including Word, Excel, PowerPoint, Outlook.
• Bilingual in English/Spanish a plus

Certificates/Licenses

• SPHR/PHR or SHRM-SCP/CP Certification is preferred.