General Manager

Full-Time

Description

The DoubleTree by Hilton Hotel Orlando at SeaWorld is seeking an experienced General Manager to lead this premier resort. With over 1,000 rooms, 100,000 square feet of event space, multiple dining outlets, extensive meeting and event spaces and world class recreational amenities, this resort is a destination for travelers from around the world!

As the property leader, the General Manager creates and guides a highly engaged, service-minded team generating connected, elevated experiences for our guests. Not only will the General Manger deliver on transformative service and activated programming, they will partner with their team to drive top performance and deliver stellar financial results to our owners.

At Crescent Hotels & Resorts, we understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Excellent compensation package
• Operational incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

What will I be doing?

• Perform administrative duties including, but not limited to writing and presenting reports, communicating with owners' guests, property leaders, corporate office, local associations, etc.
• Critically review and strategize all performance reports. Make judgments and implement changes to maximize profitability. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports and communicate proactively to owners.
• Interview, hire, supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team. Partner with leaders on performance improvement opportunities and strategy.
• Train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
• Participate in community affairs and maintain positive public image for hotel, restaurant and Crescent. Meet with potential and current clients and promote hotel. Foster positive community relationships and behave as ambassador to hotel.
• Communicate both verbally and in writing to provide clear direction to team.
• Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers. Communicate property needs to ownership with expected frequency.
• Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
• Appropriately handle associate issues in conjunction with People and Culture following local legislation and Crescent policies.
• Comply with attendance rules and be available to work onsite on a regular basis and, as needed, outside of normal business hours.
• Perform any other job-related duties as assigned.

Required Skills & Abilities:

• Minimum 5 years hotel general manager experience at a full-service, large-scale hotel with comparable meeting space.
• Demonstrated effective owner relations
• Critical thinker with extensive knowledge of hotel operations, including marketing plans, security and safety programs, human resources, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Strong commercial (sales, marketing and revenue) leadership skills with vision for expanding market share.
• Leadership skills to motivate and develop team and to ensure accomplishment of goals.
• Ability to create positive high impact results with associates, our guests and investors while genuinely supporting the communities we serve.
• Experience monitoring and analyzing key performance metrics to identify areas for improvement and implement strategies to enhance overall resort performance
• Availability to work a flexible schedule including evenings, weekends, and holidays

Preferred:

• Hilton Brand Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)