Room Attendant - Outbound Stowe

Description

ABOUT OUR COMPANY  

Outbound Hotels:  

Outbound Stowe is part of the Outbound Hotels collection, offering authentic, one-of-a-kind.  

lodging that harmonizes with outdoor adventure. Guests can enjoy knowledgeable and friendly service; fun and engaging experiences; and an environment that is thoughtfully designed, embraces its place, and celebrates its community.   

Other Outbound Hotels include the Virginian Lodge in Jackson Hole, WY, Outbound Mammoth and future properties including Outbound Yosemite in Oakhurst, CA near Yosemite National Park.   

https://www.outboundhotels.com/

Springboard Hospitality:  

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels throughout the United States.  Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.  

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, to locally crafted food and beverage experiences, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the vibrancy of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.  

https://www.springboardhospitality.com/

Job Title: Room Attendant 

Position Overview: At Outbound Stowe, we don't just clean rooms—we craft experiences. As a Housekeeping Room Attendant, you'll play a vital role in creating unforgettable moments for our guests. You'll be more than a cleaner; your dedication to fostering human connections, comfortable experiences, and providing exceptional service will turn ordinary stays into extraordinary memories.    

Core Responsibilities:  

• Maintain cleanliness and organization of guest rooms, ensuring they meet Outbound Hotels' high standards of cleanliness and comfort.  

• Collaborate with other team members to ensure timely room turnover and guest satisfaction.  

• Uphold health and safety standards, including proper handling of cleaning products and adherence to cleanliness protocols.  

• Provide friendly and attentive service at all times.   

Beyond the Basics: As a Housekeeping Room Attendant at Outbound Stowe, you'll embody the spirit of our brand in every interaction. You'll connect with guests and enhance their experience. Your role extends beyond the confines of a guest room; you're an integral part of our larger community, helping to foster a sense of belonging to our guests.   

Who We're Looking For: Successful candidates for this role are authentic, approachable, and adventure-curious individuals who embody the values of Outbound Hotels. You're not just passionate about cleanliness; you're passionate about creating moments of magic for our guests. Your positive spirit and can-do attitude make you a valuable asset to our team.  

The Deeper Meaning: In this role, you have the power to make people feel at home, even when they're far from it. By providing a clean, comfortable space and genuine hospitality, you're not just servicing rooms; you're creating sanctuaries where guests can relax, recharge, and connect with nature and each other. Your attention to detail and commitment to service help guests feel valued, respected, and truly cared for.  

Operationalizing the Brand: As a Housekeeping Room Attendant, you'll be an ambassador for the Outbound Hotels experience. Your work reflects our brand's commitment to authenticity, adventure, and community. Every clean room is a testament to our dedication to providing unique, one-of-a-kind experiences that leave a lasting impression on our guests.  

Positive Spirit and Attitude: To thrive in this role, you'll need more than just cleaning skills—you'll need a positive spirit and an unwavering commitment to excellence. Your easygoing demeanor and sociable nature make you a natural fit for our team, and your enthusiasm for creating memorable experiences shines through in everything you do. With your charming personality and genuine warmth, you'll help guests feel right at home from the moment they arrive.    

Join us at Outbound Stowe, where every clean room is an opportunity to create magic and connect with guests in meaningful ways. If you're ready to embark on a journey of hospitality, adventure, and discovery, we'd love to welcome you to our team.  

SCOPE OF WORK + TEAM 

• Reports to Director of Housekeeping/Executive Housekeeper/Housekeeping Manager  

• Supports Housekeeping team  

ADDITIONAL RESPONSIBILITIES  

• Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects. 

• Strip beds, remove soiled linen, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner. 

• Check under beds and sofas for debris, clean bedroom/closet area, and make beds in the prescribed manner. 

• Vacuum, sweep and mop floors to ensure guest room areas, balconies and hallways are free from debris 

• Dust furniture/lamps/headboards/pictures/planters/chimney/chimney floor, clean kitchen counters/cabinets/drawers/refrigerators in the prescribed manner. 

• Clean bathroom counters, floors, showers/tub in the prescribed manner. 

• Report any missing/found articles, damage or maintenance problems to the Housekeeping Supervisor. 

• Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor. 

• Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management.