Guest Service Representative
Graduate Ann Arbor
Ann Arbor, MI
Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate Ann Arbor and its brilliant team of hospitality enthusiasts.
Job Duties And Responsibilities
- Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank - count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
- Maintains front desk area to be clean and organized
- Assisting with lobby activation as needed
- Utilize proper procedures when handling guest PPI data
- Understands the key points to communicate for a Graduate Arrival experience
- Follows through and feels ownership of guest requests
- Resolves guest complaints in a professional and efficient manner
- Actively participates in Front Desk upsell program
- Always retrieve necessary identification documents and form of payment upon guest arrival
- Other duties as assigned
Education And Experience
- Prior Customer Service Experience
- High School Diploma/GED
Knowledge, Skills And Abilities
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
Benefits/ Perks
- Work today, get paid today, with Daily Pay!
- Free telemedicine and virtual mental health care access for all team members starting day one!
- Multiple health insurance and life insurance options
- 401k plan + company match
- Paid time off for eligible team members
- Holiday pay/ paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts on event tickets, electronics, gym memberships + more!
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Collegiate Hotel Group is an Equal Opportunity Employer.
Graduate Ann Arbor
Inspired Campus Digs, Old-School Supper Club & Kindred Spirits
Welcome to Graduate Ann Arbor — where your intellectual curiosity meets your favorite place to stay.
Graduate Ann Arbor is ideally located across the street from University of Michigan’s campus and a couple blocks from Nickels Arcade. We’re right at the corner of Huron and State streets amid the bustle of the town’s best restaurants, shops and game day buzz, making Graduate the smartest place to stay in town!
A cozy club feel envelops the hotel lobby where nods to the arts, counterculture and political scene of this famously progressive community speak to its storied history. Hand-painted mosaic patterns that sweep across wide-planked wood floors, handsome millwork, leather clad columns and grand center staircase patch-worked in Persian rugs add a warm, layered look throughout. Traditional library furnishings are recovered for a twist on the classics, while commissioned murals and graffitied manifestos invite discussion and good humor.
Gather some Wolverines for a post-game brew, grab a light bite at our café counter or convene at our 40-foot communal wood table; it’s the perfect hub for conversation and camaraderie.
So whether you’re in town for a meeting or meet up, cheering for the Maize and Blue or enjoying an art fair, we’re here to make it memorable. Our warm, friendly and whip smart staff (#humblebrag) can guide you in and around Ann Arbor — so that you feel like a local, at home again even if it’s your first time in town.
Our rooms are ready for a night like you’ve never had before, where little moments of surprise and discovery will meet you down every corridor and around each corner. This is Graduate — be ready to be inspired.
| Address | 615 East Huron Street, Ann Arbor, MI 48104 |
|---|---|
| Property Type | Hotel |
| # Jobs | 4 |
