Turndown Attendant

Job Type

Job Summary

Responsible for the overall cleanliness of the hotel, ensuring guest satisfaction, and that product quality standards are met. 

Duties and responsibilities

The role of the Housekeeper is to be involved with cleaning public spaces and guest rooms to meet brand and IHM standards.

Guest Relations Management

• Be readily available and approachable for all guests.
• Take proactive approached when dealing with guest’s concerns.
• Extend professionalism and courtesy to guests at all times.

Operations Management

• Knows local health and safety codes and regulations that apply to the hotel.
• Recognizes and reports potential safety hazards, such as broken doors or railings, fire hazards, etc.
• Understands and follows policies and procedures for the hotel’s key control system. 
• Ongoing involvement in preventative maintenance programs.
• Ensure all rooms are cared for according to brand and IHM standards.
• Notify supervisors of any damages, deficits and disturbances.
• Check stocking levels of all consumables and replace on housekeeping cart when appropriate.
• Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning toilets, and rearranging the room after guests check out.
• Delivering soiled linens to the laundry department.

Qualifications, Knowledge, Skills and Abilities

Qualifications include:

• Highly motivated team player with strong initiative and desire for achievement.
• Excellent communication skills.
• Ability to work both with a team and alone.
• Must be able to convey information and ideas clearly.
• Must work well in stressful high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

Working Conditions/Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Working Conditions

Hotel team members are generally exposed to a variety of shifts that include a variety of hours, weekends, and holidays due to the 24-hour operation of a hotel. The common workplace environment in hotels is fast-paced, with high levels of interaction with guests, employees, and managers. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Additional Responsibilities

Any other duties assigned by Supervisor.