Catering and Events Manager

Sunnyside Golf & Country Club is excited to announce the exceptional career opportunity of Catering and Events Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.

General Purpose

Manages the day-to-day operation of the Catering department. Responsible for selling and contracting new business, ensuring return business, and overseeing the planning and execution of catering events for member and non-member activities. Creates memorable guest moments while maximizing facility revenue and profitability.

Essential Duties

♦ Assists in seeking new business and ensures return business meets or exceeds revenue goals. Participates in pre-event presentations, property tours, and customer meetings.

♦ Develops a marketing plan to increase revenue growth in both the corporate and social markets.

♦ Ensures proper management of all catered events, including, but not limited to, basic set up, table placement, buffet design, bar location, sales, marketing, planning, merchandising, servicing, and corresponding administrative procedures.

♦ Prepares, implements, and compiles data for reports such as Weekly Catering Revenue Forecasts and other information as directed.

♦ Assists in developing catering and banquet menus, banquet wine lists and bar menus, pricing, catering contracts, and rental fees.

♦ Develops and maintains vendor profiles to include: audio-visual, floral, equipment rental, and photographers.

♦ Ensures accurate and timely invoicing for all services rendered, including recording events in the POS system.

♦ Develops an annual calendar listing all of the current catering events. Communicate with various departments regarding event details to ensure the successful completion of all events.

♦ Develops banquet event orders and conduct weekly meetings to review with staff. Develops and distributes a 10-day forecast with complete banquet event orders.

♦ May must assist with interviewing, hiring, training, planning, assigning, directing work, evaluating performance, rewarding, and disciplining associates.

♦ Solicits appropriate event feedback to include addressing complaints and resolving problems.

♦ Manages department members that may include, but are not limited to, any Convention and Catering staff such as Coordinator, Host, Set-up Staff, Supervisor, and Server.

♦ Assures that practical orientation and training are given to each new associate. Develops ongoing training programs.

♦ Monitors business volume forecast and plans accordingly in the workforce, productivity, costs, and other expenses.

♦ Produce and update competitive prices set yearly.

♦ Responsible for implementing and maintaining excellent service to achieve guest satisfaction.

♦ Communicates any changes or new policies and procedures to the department.

♦ Regular and reliable attendance.

♦ Conducts pre-shift meetings with team members.

♦ Lead weekly banquet event order meetings

♦ Displays exceptional oral and written communication skills.

Minimum Requirements

Associate’s degree (AA) and one to two years related experience and training; or equivalent combination of education and experience.

Physical Demands

Frequently stands, walks, sits, talks, and hears; regularly uses hands, tastes, and smells. Regularly reaches with hands and arms, stoops, kneels, crouches. Occasionally climbs or balances. He frequently lifts up to 25 pounds and occasionally lifts up to 100 pounds (team lift).

Occasionally works in outdoor weather conditions. The noise level is moderate.

Certificates/Licenses

ServSafe Certified (Food & Alcohol) or TIPS equivalent.

Job Knowledge, Skill, And Ability Preferences

♦ Ability to read and speak English may be required to perform the job duties (e.g., the associates may be required to communicate with English-speaking customers or co-workers, and the manuals for the equipment the associates may use are in English).

♦ Knowledge of Microsoft Office applications and POS systems.

♦ Prior supervisory and management experience.

♦ Ability to create high-performance teams and to be a strong team player.

♦ Demonstrate a solid commitment to company values.

♦ Exceptional personal hygiene and positive representation of the organization to Troon employees, clients, and vendors.

This job description is not an exclusive or exhaustive list of all job functions an associate in this position may be asked to perform occasionally.