Drive Sales and Business Development at UCLA’s Lake Arrowhead Lodge – Sales Manager Role Available!

*PERKS OFFERED*: Health and wellness benefits, Retirement and savings plans, Tuition assistance and education benefits, Childcare and family support, Cultural and recreational opportunities, Insurance and legal benefits.

Sales Manager, Lake Arrowhead Lodge

University of California Los Angeles

Budgeted Pay Scale:

Full Salary Range: USD $83,800.00/Yr. - USD $179,400.00/Yr.

Department Summary

UCLA Lake Arrowhead Lodge is a unique Southern California meeting and retreat venue. Located high in the pine-studded San Bernardino Mountains on the tranquil shores of Lake Arrowhead, our 50-acre lodge provides meeting space and accommodations for groups from September through mid-June. During the summer, Bruins Woods Family Camp program runs for ten consecutive weeks, with up to 80 families attending each week.

Position Summary

The Sales Manager assumes a critical role in Lake Arrowhead Lodge (LAL). By identifying new business partnerships to secure revenue streams, the Sales Manager serves as the primary point of contact for actively managing external vendors and affinity partners, establishing contract parameters, outlining event timelines and deadlines, selecting appropriate media channels, setting catering sales performance goals, and collaborating with senior-level corporate, business, and community leaders. This enables the identification and development of opportunities for key relationships designed to maximize event sales and revenue-generating programs. The Sales Manager collaborates with senior managers to develop annual fiscal forecasts, maintains performance statistics, and prepares reports and analyses for management. As a member of the UCLA Hospitality team, the Sales Manager actively promotes the other business units, such as the UCLA Meyer and Renee Luskin Conference Center, The UCLA Guest House, and the UCLA Catering and Conferences venues. Travel is required to expand the client base to represent Lake Arrowhead Lodge and UCLA in national and local markets. The Sales Manager exercises significant discretion in negotiating large-scale contracts, including room pricing, food/beverage pricing, audio-visual pricing, and other ancillary revenue/service pricing. The Sales Manager provides dynamic leadership in all selling activities, including direct selling for all groups, catering/banquet sales, and transient sales. They also lead the conference team, market the property through print, digital, and social media, and develop marketing campaigns for groups, catering/banquet sales, and transient sales. The Sales Manager also provides revenue management and oversight of OTA platforms and promotions. This leadership role is instrumental in meeting all income goals by managing LAL's sales and marketing efforts.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html to discover benefits that start on day one, and https://ucnet.universityofcalifornia.edu/compensation-and-benefits/total-compensation-calculator.html to calculate the total compensation value with benefits.

Qualifications

5-7 years Professional hospitality experience in hotel sales, convention services, or the collegiate conference and events industry (Required)
Proven and successful track record of closing sales and negotiating high-value financial contracts. The ability to effectively close sales and negotiate financial contracts with large dollar volumes. Ability to sell and service conference, event and meeting agreements. (Required)
Excellent verbal and written communication skills to effectively communicate with diverse populations with competing priorities. Skill in supervising, including delegating responsibility and training. (Required)
Working knowledge of catering and conferencing business, including menu planning, current trends in food and entertaining, basic room setups and capacities, and audio/visual equipment (Required)
Experience maintaining a high standard of productivity despite frequent interruptions. Ability to complete a large volume of diverse tasks efficiently, meeting established deadlines (Required)
Highly developed interpersonal communication skills including political acumen and social perceptiveness (Required)
Ability to use independent, rational judgment, take initiative, and follow through on assignments with minimal direction (Required)
Proficient skill using standard business software (e.g. Microsoft Office Suite) and hospitality sales software (e.g. Delphi) (Required)
Skill in writing grammatically correct business English, such as conference proposals, memos, and other routine correspondence (Required)
Accounting and math skills sufficient to prepare cost estimates, proposals, and billing explanations (Required)
Demonstrated skill in working as part of a team, collaborating with colleagues, and maintaining cooperative working relationships (Required)
Sufficient knowledge of University accounting forms and procedures to accomplish standard departmental accounting transactions (Preferred)
Working knowledge of the policies and procedures of Housing & Hospitality operational units, such as the Food & Beverage department (Preferred)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
Driving Record: The position is subject to the http://www.adminpolicies.ucla.edu/APP/Number/615.1 and continued employment is contingent upon proof of a satisfactory driving record.
Evening, weekend, and holiday work as business dictates (Required)
Drive University vehicles, such as electric carts, for meetings, site inspections, etc. (Required)
5% Domestic travel

Schedule

Variable

Union/Policy Covered

99-Policy Covered

Compensation: USD $83,800.00/Yr. - USD $179,400.00/Yr.

Lake Arrowhead Lodge & Conference Center at University of California Los Angeles

Welcome to UCLA Lake Arrowhead Lodge, an extraordinary destination nestled in the breathtaking San Bernardino Mountains. Our resort-style lodge is not only a picturesque retreat but also a dynamic workplace where talented individuals come together to create unforgettable experiences for our guests.

At UCLA Lake Arrowhead Lodge, we take pride in being part of the prestigious University of California, Los Angeles (UCLA) family. As an employer, we uphold the same high standards of excellence that have made UCLA a world-renowned institution. We are committed to fostering a culture of innovation, collaboration, and lifelong learning, making us a truly unique employer in the hospitality industry.

Our team is comprised of dedicated professionals who are passionate about delivering exceptional service and creating a warm, welcoming environment for our guests. From our front-of-house staff to our culinary experts, every team member plays a vital role in ensuring that our guests have a memorable stay.

As an employee at UCLA Lake Arrowhead Lodge, you'll have access to a range of benefits and development opportunities. We believe in investing in our staff's growth and offer ongoing training programs to enhance your skills and expand your knowledge. Whether you're interested in honing your customer service skills, advancing your career in the hospitality industry, or exploring new areas of expertise, we provide the resources and support you need to thrive.

Additionally, our beautiful location offers a unique setting for work and play. With stunning views of Lake Arrowhead and the surrounding mountains, you'll find inspiration and tranquility right at your doorstep. Imagine waking up to crisp mountain air, enjoying outdoor activities during your downtime, and being part of a close-knit community that values work-life balance.

Join us at UCLA Lake Arrowhead Lodge and become part of a team that embodies the spirit of hospitality, innovation, and academic excellence. We invite you to be a part of our legacy and contribute to the success of our guests' experiences, while also enjoying the benefits of a fulfilling and rewarding career.

Discover a world of opportunities with us at UCLA Lake Arrowhead Lodge and embark on a journey where your professional growth meets nature's splendor. Apply today and let us show you why we are the employer of choice in the hospitality industry.

Address	850 Willow Creek, Lake Arrowhead, CA 92352
Property Type	Hotel
# Jobs	1