Hotel Reservations Agent

The Mark Hotel
New York, NY

Posted 8 days ago

SAVE

$31.05 per hour.

We are currently looking for a Hotel Reservations Agent who is passionate about providing the highest level of service, a great communicator, and detail oriented:

  • Report to the Reservations Manager and provide support with all Reservations duties
  • Handle all telephone inquiries with prompt courtesy, while applying the hotel's selling strategy and selling technique, in order to achieve budgeted goals and maximize revenue
  • Successfully complete a room reservation for any given time period knowing the types of accommodations, rates and special services are available. In addition, the ability to properly code and audit all reservations by market segment, company, source, origin, travel agent, etc.
  • Process internal reservations, management reservations, reservations from the GDS, house/comp requests, travel agent rates and emails
  • Handle high volume of phone calls and email correspondence
  • Must have a positive attitude and strong attention to detail
  • Must be willing to leave desk at times to visit other departments of hotel, guestrooms and guests upon arrival
  • Send pre-arrival emails to all guests
  • Must be flexible with scheduling.
  • Ensure and provide flawless, upscale, professional and high class guest service experiences
  • Respond to guests needs and anticipate their unstated ones
  • Actively listen and resolve guests' complaints
  • Oversee and coordinate all arrivals
  • Provide wellness calls to in-house guests
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
  • Promote all amenities, conveniences and programs offered
  • Arrange food and beverage amenities for guests upon arrival and throughout visit. Tailor per guest preferences
  • Work closely with all operational departments of hotel

    Requirements:

    At least 1 year prior experience in the guest service industry, preferably in a luxury property.

    Knowledge of computers and various programs such as Microsoft Word and Excel.

    Knowledge of Opera is preferred.

    Highly motivated with excellent communication skills.

    A creative problem solver

    Passionate about guest service and satisfaction

    Extremely organized and able to prioritize in a busy environment

    Bachelors Degree preferred

  • The Mark Hotel

    The Mark is housed, as it has always been, in the beautiful, 1927 landmark building at the corner of 77th Street and Madison Avenue. But inside, The Mark has been completely reimagined, and given a new life and identity for the 21st century.

    Designed by Jacques Grange and with impeccable service under the perfectionist eye of luxury hotel manager Olivier Lordonnois, The Mark combines old-world comfort, avant-garde design, the latest technologies and an unprecedented level of personal service to create the finest New York City five-star hotel of the 21st-century.

    The Mark Restaurant by Jean-Georges in NYC features a masterful design by Jacques Grange and an innovative restaurant menu specially crafted by NYC's pre-eminent chef, the award-winning Jean-Georges Vongerichten.

    Each New York City suite and guest room at The Mark Hotel is a luxurious, serene retreat. As in the great public spaces, the hotel's designer Jacques Grange applied his same bold vision and exacting eye for detail, but in a quieter, more private key. The furnishings for the guest rooms and suites have all been personally designed or selected by Mr. Grange, in pale soothing tones that evoke the height of Parisian luxury in the 1930s. State-of-the-art baths, sheathed in black and white marble and nickel fittings, are a contemporary update of Grand Hotel elegance. Beds custom-made for The Mark are dressed in the finest Italian linens.

    Address 25 East 77th Street, New York, NY 10075
    Property Type Hotel
    # Jobs 4
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