Assistant Front Office Manager (Overnight Relief)

Arlo SoHo
New York, NY

A property of: ARLO Hotels Posted 12 days ago
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Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…

This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

Responsibilities

  • Always treat guests with courtesy and respect in a variety of situations.
  • Displays honesty & integrity.
  • Supervises the Front Office Department – Lobby Hosts.
  • Conducts pre-shift meetings.
  • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
  • Motivates and develops team members.
  • Maximizes room sales, room revenue and profit.
  • Delivers outstanding service and creates memorable experiences.
  • Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
  • Embraces and effectively lives Arlo Hotels values and culture.
  • Assigns, coordinates, and supervises work activities of Lobby Hosts.
  • Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
  • Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
  • Conducts performance reviews with reporting team members.
  • Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
  • Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
  • Manages same day rooms inventory and rate yielding.
  • Takes personal responsibility for correcting service problems and creates memorable guest experiences.

    Education

  • Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
  • Hospitality Diploma or Degree preferred.
  • Minimum 2 – 3 years in a management position.
  • Hospitality or customer service.
  • Opera experience.

    Benefits

  • Medical, Dental, Vision
  • 401K
  • after one year
  • Tuition Reimbursement

    Salary

  • $62,500/annually

    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    • Arlo SoHo

    Arlo Soho

    Steps from the Village. Views of the river. Arlo SoHo offers a classic NYC experience, with cocktails on the rooftop, exceptional food and plenty of social spaces for kicking back and taking care of business.

    Banish boring meetings. Arlo SoHo’s cozy studios and large event spaces allow you to gather and entertain in modern, airy settings. Get creative, make connections, savor the views. We’ve got everything you need for group travel and special occasions, whether you’re inviting 10 guests or 200.

    Stroll cobblestone streets and step into charming cafes and the city’s best boutiques. Explore the best of SoHo and nearby neighborhoods like Greenwich Village, Tribeca, Chinatown, Nolita and the Meatpacking District. Channel that downtown flavor and experience NYC like a local from your home base at Arlo SoHo

    Address 231 Hudson Street, New York, NY 10013
    Property Type Hotel
    # Jobs 2
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