Direct-To Consumer Director

Lead and curate the highest guest experience at the newly revamped Chandon Home!

• Pay Rate: $170,000 - $190,000, plus performance bonus
• Full Benefits Package (Medical, Dental, Vision, Company Car, 401k Contributions match)
• Permanent, Full Time; Yountville, CA (on-site mode)

One day back in 1968, as Robert Jean de Vogüé at the time President of Moët & Chandon, was attending a distributors’ conference in California, he inadvertently found himself in the wrong room. Members of the Wine Institute of California were gathered there, discussing, and tasting. The wrong room turned out to be the right room. An idea was born: CHANDON would again lead the way as the first champagne house led sparkling outpost in the USA. Today, CHANDON California, as part of LVMH – Moet Hennessy Louis Vuitton, pushes the limits of the state of the art to produce sparkling wines that are US market leaders.

We are excited to announce the opportunity of Direct-To Consumer Director is now available. Join the Chandon team! You will work out of our newly remodeled Yountville, CA location. Situated in the beautiful natural landscape of the Napa Valley, it will make coming to work a treat.

You will be at the helm of our entire Chandon Home operation and Direct-To-Consumer strategy.

You will provide strategic leadership and guidance to ensure our business is aligned with the Chandon vision. You will lead Chandon Home and Direct-To-Consumer strategy by setting its direction & priorities, leading on-site and online customer service, elevating the brand, and meeting sales targets. By focusing on driving foot traffic, managing teams, and delivering high quality guest experience, you will be able to accelerate client acquisition & increase retention to ensure long-term business profitability.

You focus on strategic leadership, influential employee development, prudent financial management, deep product knowledge, and sincere hospitality to facilitate this high bar. Through methodical planning and organization, you execute your strategic brand vision for Chandon Home for both online & offline experiences. You develop new initiatives to further our Direct-to Consumer strategy such as cultivation of business-to-business partnerships and tourism partners. You are a leader who can affect change and offer new perspectives to represent our luxury brand.

You are someone who cares deeply about operational excellence as you know it is the key lever for consumer satisfaction. You have led businesses in the luxury, retail, or hospitality space. You ensure through strong leadership and employee development; you can execute your brand vision for Chandon Home and Direct-to Consumer strategy. You are a steward of the financial and business growth of Chandon Home and our Direct-to Consumer businesses – ensuring you are meeting key financial metrics while also growing the business through innovative initiatives and partnerships with new vendors, guests, organizations, and companies. You are a champion for all things compliance, safety, and quality assurance. You have rigorous quality control processes and ensure all legal and regulatory orders are followed methodically.

We offer competitive wages, incentives and benefits including heavily subsided medical coverage and life insurances for you and your family; a 401k matching program; generous wine discounts; an employee assistance program, a regular produce box, lifestyle, home internet and phone reimbursements (benefits and perks may vary by contract type).

All applications will be reviewed quickly with a guaranteed response.