Fairmont Gold Supervisor (Full Time)

At Fairmont Washington D.C., Georgetown, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Manager, Fairmont Gold, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and beautifully renovated rooms.

Rate of Pay: $25.00-27.50 per hour

What you will be doing:

Reporting to the Fairmont Gold Manager, your essential job functions include, but are not limited to:

Consistently offer professional, friendly, and engaging service
Coordinating all aspects of the Fairmont Gold floors, to ensure the smooth operation and the highest level of guest satisfaction at all times
Ensuring that all team members have the necessary resources available to exceed guest expectations
Consistently seeking ideas for enhancing the Fairmont Gold product and services
Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
Tracking and forecasting daily, weekly, and monthly Fairmont Gold occupancy
Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times
Handle Fairmont Gold guest concerns in relation to the areas and react quickly, logging, following up, and bringing to full resolution
Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on an initiative to provide five star service
Balance operational, administrative, and Colleague needs
Lead the operation of the Fairmont Gold arrival and departures experience.
Involvement with training, development, and performance management of all Fairmont Gold Attendants
Participating in recruitment and training of new Fairmont Gold Attendants
Follow department policies, procedures, and service standards
Follow all safety policies
Other duties as assigned

Qualifications

Experience Requirements

2 years of guest service experience in a 4 or 5 star hotel
Luxury hotel experience preferred
Supervisory experience preferred
Prior experience working with Opera or a related system a plus

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Fairmont Washington DC, Georgetown

Located in Washington’s fashionable West End and adjacent to historic Georgetown, the newly renovated Fairmont Washington, D.C. welcomes guests in capital style. With a sunlit urban courtyard that soothes the spirit, the Fairmont is the perfect hotel for business or leisure travel. Fairmont Washington, D.C., Georgetown is known for its engaging service and stylish surroundings. A relaxing visit to our hotel's fitness center, indoor pool and serene courtyard also provide guests with an array of rejuvenating experiences. The finest meeting space, accommodations, and personal service will draw you back to our four-diamond, luxury Washington, D.C. hotel's accommodations time and again.

Reintroducing a D.C. Icon

Welcome to a city that’s perpetually changing, yet timeless in its grandeur and elegance. And nowhere in the nation’s capital reflects this duality quite like Fairmont Washington, D.C., Georgetown. While you’re visiting, we invite you to experience our outstanding hospitality—and to enjoy our recent renovation, which has added a dazzling new ballroom and revitalized our lobby, bar and courtyard to embody the beauty of the region, from blossoming cherry trees to the striking grid pattern upon which D.C. is built.

At the heart of our transformation is our new 2,990-square-foot (280-square-meter) Kennedy Ballroom, destined to become one of D.C.’s most sought-after venues for weddings, conferences and everything in between. Adjacent to our Grand Ballroom and bedecked in the latest audiovisual technology and elegant decor, the Kennedy Ballroom will turn any gathering of up to 300 guests into a night they’ll never forget. With over 30,000 square feet (2,800 square meters) of meeting and event space, we have the perfect setting for any function. For cocktail receptions and more casual events, our completely remodeled lobby and courtyard are perfect for mingling, networking or just unwinding after a successful event.