Resort Reservation Specialist

As our Resort Reservation Specialist, you will create a pleasant and engaging experience for our Resort customers through inbound and outbound call efforts, completing site reservation transactions, and selling vacation enhancers, and upgrades.

This position may require flexible scheduling availability

Job Requirements:

• Field incoming phone calls from the resort hotline and the field
• Respond to incoming web chats ensuring a positive customer experience
• Guide incoming callers through the reservation process
• Ensure a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales 
• Force lead software which includes reservations, payments,
• and retaining knowledge of all company resorts and amenities
• Educate guests on resort locations, amenities, and bookings
• Meet and/or exceed the targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly, and monthly basis Work with existing customers to obtain potential new customers through referral programs
• Maximize sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers
• Meet and/or exceeds all reservation goals as assigned
• Adhere to all company policies regarding inbound and outbound calls

Job Qualifications:

• Basic computer proficiency, including the ability to use Microsoft Office, email, and the internet
• Excellent written and verbal communication skills
• 1 year of sales and customer service experience is preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program:How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance 
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking 
• Pet Insurance
•  PTO and Payroll Incentives for Annual Wellness Exams 
• Employee Assistance Program 
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services 
• Paid Sick and Vacation Time 
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our properties and employee discounts within your brand
• Discounts for friends and family within your brand 
• Team Member of the Month, Quarter, and Year recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.