The Bell/Door Attendant is responsible for all aspects of Lobby service – from arrival, luggage services, lobby assistance through departure. The candidate is required to have exceptional guest service skills and thrive on creating a welcoming environment.

What You Will Be Doing:

Provides all arriving guests with a warm welcome
Act as first/last point of contact for guest, opening/closing car and Hotel Lobby doors, includes bidding farewell
Executes curbside check in
Keeping Door area and Lobby impeccable at all times
Utilizing Guest Name in all interactions
Knowledgeable on Pittsburgh – Attractions, Directions, Cultural Scene, etc
Assists guests with luggage and secured luggage storage
Maintains relationships with limousine and cab services
Escorts guests to their destinations within the hotel
Assists front office team with check-ins/outs as needed
Reviews daily reports, group resumes and ensures execution of all special requirements
Acts as Lobby ambassador throughout shift – providing thoughtful touches for our guests
Participates in all colleague briefings and formal communication meetings
Follows all established standards and procedures set out by the hotel and the department
Consistently offers professional, engaging and friendly service
Other duties as assigned

Qualifications

Your Skills and Qualifications Include:

Previous experience in a luxury property is an asset
Must have valid Driver’s License
Ability to prioritize and execute guest requests through strong organizational skills
Excellent interpersonal skills, with great communication ability

Additional Information

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shifts.
Exerting up to 50 pounds of force occasionally, and /or up to 25 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

Visa Requirements: Must have proof of valid U.S. work authorization.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why Work for Accor?

We are far more than a worldwide leader. We welcome you are you are and you can find the job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor! #IND-HP

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Fairmont Pittsburgh

Welcome to Fairmont Pittsburgh

Located at the heart of Pittsburgh’s business, cultural and retail hub, the Fairmont Pittsburgh hotel offers superb and distinctive guest services and accommodations in a luxury setting. With breathtaking views of PNC Park, the restored downtown and the Pittsburgh city skyline, our luxury Pittsburgh hotel's guests have the immediate feeling of truly being in the center of it all. From the theater and entertainment district, to shopping, sightseeing, and world-class sports facilities, Fairmont Pittsburgh hotel is near all of Pittsburgh's top attractions and the ideal “home base.”

Embracing the city's rich history of art and industry with striking glass and steel features and work from local artists displayed throughout our Pittsburgh luxury hotel’s accommodations, Fairmont Pittsburgh stands as a testament to the city’s unyielding grace, beauty and strength.

We even invite our guests to explore artifacts recovered from the site during our construction and learn the “storied” past of our luxury Pittsburgh hotel.

Fairmont Pittsburgh – “Where Green is Gold”
Developed according to sustainable design and construction guidelines, Fairmont Pittsburgh has received a Leadership in Energy and Environmental Design (LEED™) certification at the Gold level from the United States Green Building Council – complementing Fairmont’s philosophy of operational sustainability and responsible tourism.

Meet our Canine Ambassador Edie and take her for a walk when you visit Fairmont Pittsburgh. For guests missing their canine companion, our Pittsburgh hotel’s Canine Ambassador will offer a warm welcome and make them feel right at home.

Join us for our monthly Cooking Classes at Habitat restaurant. These fun and interactive classes are perfect for foodies and cooks of all experience levels. Make your reservation today!

Pittsburgh was named one of the World's Top 20 Travel Destinationsfor 2012 by National Geographic Traveler! We invite you to stay in our downtown Pittsburgh luxury hotel and visit our beautiful city to see what everyone is talking about.

Want to know what's happening in the city? Visit our Pittsburgh Events Calendar and plan your visit.