Front Desk Agent Open Availability

Property Info

The Hilton Denver Inverness is an inviting suburban hotel and conference center that is devoted to creating memorable experiences for our guests, associates, owners and community.

Age requirement: 18+

 Offering a remarkable array of leisure amenities, the hotel is a true community resource and ideal setting for all of the key events in our guests’ business and personal lives. The Hilton Denver Inverness provides associates with a variety of enriching benefits as well, including paid training, discounted spa and golf rates, and Hilton travel benefits.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. RTD Passes Available! 

Big Plus: Hilton experience particularly in OnQ. 

Pay Range: $19.00 - $20.00 Per Hour Based on Experience

Application Deadline: September 30, 2024, or until the position has been filled.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

-Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

-Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

-Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

-Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

-Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

-Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

-Receive, input, retrieve and relay messages to guests

Work Experience

Minimum of 6 mos. to 1-year previous experience required.

What are the Perks?

-Exclusive team member discounts, including travel discounts!

-Paid time off, including holidays

-Extensive benefits package

-And more!

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.