General Manager

POSITION SUMMARY:

The General Manager is responsible for all aspects of operations at the Resort, to day-to-day staff management and guests. He / She should be an ambassador for the brand. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

Responsible for managing the Resort management team (HOD's) and overall Resort targets to deliver an excellent Guest experience. The General Manager would also be required to manage profitability and guest satisfaction measures.

GM DUTIES AND RESPONSIBILITIES:

• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to the Resort operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the resort's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the resort, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the resort and management.
• Deliver resort budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the resort business reports on a daily basis and take decisions accordingly.
• Maximizing room yield and resort revenue through innovative sales practices.
• Prepare a monthly financial reporting for the BOD and the Owner.
• Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipments and services.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, approve discipline and all terminations.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Physically tour and visually inspect property on a daily basis.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Lead in all aspects of business planning.
• Assists the Chief Executive Officer with ad hoc tasks as required.

PREREQUISITES:

The ideal candidate is an intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, nights and must work well in stressful high-pressure situations.

EDUCATION:

A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. Excellent computer system skills.

EXPERIENCE:

At least 15 years’ experience in the hospitality industry, including experience in the Caribbean. 5 to 10 years of experience as a General Manager.