General Manager Varies

Join the Hotel Burbank family and help lead Southern California’s latest and greatest lifestyle destination for everyday adventure seekers and bright-minded movers and shakers. We’re launching a collection of new options to fuel every kind of California dream—and we’re looking for a colorful character to be a key leader of our growing team.

Job Summary:

Manage the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.

Duties and Responsibilities:

• Oversee the day-to-day operations and assignments of the hotel staff; development and communication of departmental strategies and goals.  Communicate and enforce policies and procedures. 

• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.  Alert Managing Partners of potentially serious issues.

• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.

• Development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.  Provide regular direction and oversee hotel operations as follows:

  • Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.

  • Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.

  • Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.

  • The security function to ensure a safe and secure environment for guests, employees, and hotel assets.

  • Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives. 

  • Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.

  • Accounting and purchasing controls and procedures are implemented and maintained.

• Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports.

• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.

• Interact with outside contacts:

  • Guests – to ensure their total satisfaction

  • Owners and/or Principals – regarding operational updates and current issues

  • Vendors – to resolve any vendor performance issues, etc.

  • Regulatory agencies – regarding safety and compliance matters

  • Other contacts as needed (Professional organizations, community groups, local media) 

• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in Hotel Administration, Business Administration or equivalent

• Four to six years of general management experience in a high level operations role or some prior general management experience, or an equivalent combination of education and experience.  

• Type and level of experience required may vary slightly based on size and complexity of operation.  Must speak fluent English.

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.

• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

• Problem solving, reasoning, motivating, organizational and training abilities are used often. 

• Ability to travel to attend workshops, conferences, etc.

• May be required to work nights, weekends, and/or holidays.

Preferred Qualifications:

• Other languages preferred

Physical Requirements:

This job requires ability to perform the following:

• Standing and moving about the facilities

• Carrying or lifting items weighing up to 25 pounds

• Using a keyboard to generate correspondence, reports, etc.

• Handling objects, products, and equipment