Director of Member Experience

Are you passionate about creating unforgettable experiences? Do you thrive on fostering a sense of community and engagement? Join our dynamic team as the Director of Member Experience and make a significant impact on the lives of our members!

About Us

PGA National Members Club is a vibrant and forward-thinking Club dedicated to providing its Members with exceptional experiences, networking opportunities and a strong sense of belonging. Our commitment to excellence and innovation sets us apart as a leader in our industry.

Role Overview

As Director of Member Experience, you will be at the heart of creating, curating, and promoting a wide range of events and activities that cater to our diverse Membership. Your creativity, attention to detail and passion for enhancing Member satisfaction will be crucial in delivering memorable experiences that exceed expectations.

Responsibilities

- Develop and execute a comprehensive events and experience strategy that aligns with the Club’s mission and values.

- Plan, organize, execute, and promote a variety of Member events.

- Develop, foster, and support clubs within the club (special interest groups).

- Collaborate with cross-functional teams to ensure seamless event planning, execution, and follow-up.

- Manage event budgets & vendor relationships to ensure optimal resource utilization.

- Foster strong relationships with existing Members and partner with New Members using an established onboarding plan.

-Develop promotional pieces and communicate via Member channels and social media.

Qualifications

- Bachelor’s degree in Hospitality, Marketing or related field.

- Strong leadership skills with the ability to inspire others to success.

- Excellent organizational and multitasking abilities, with acute attention to detail.

- Outstanding communication and interpersonal skills to effectively collaborate at all levels.

- Creativity and innovation in conceptualizing unique event experiences.

- Strong problem-solving skills and the ability to adapt to changing circumstances.

Benefits

- Competitive salary.

- Comprehensive benefits package including health, dental and 401K.

- Opportunities for professional development and advancement within the organization.

- A collaborative and inclusive work environment that values creativity and initiative.