Director of Rooms

Description

Are you a visionary leader with a passion for elevating guest experiences in a luxury setting? The Marker Union Square, a distinguished boutique hotel in San Francisco, is seeking a dynamic Director of Rooms to join our esteemed Leadership team. If you have a strategic mindset, exceptional leadership skills, and a proactive approach to hospitality, this is your opportunity to shape the future of our hotel and deliver extraordinary guest experiences!

Key Responsibilities:

• Leadership and Development: Supervise and mentor Department Heads across the Rooms Division. Foster a culture of excellence by training and developing your team, especially emerging leaders, to enhance service delivery and elevate our standards.
• Operational Excellence: Oversee departmental schedules, inspect areas of responsibility, and ensure adherence to operational and service standards. Address guest complaints with professionalism, building lasting relationships with returning guests.
• Department Oversight: Manage the Front Desk, Housekeeping, and Reservations departments while maintaining positive relationships with our contracted bell and valet teams.
• Financial Stewardship: Monitor the financial performance of the Rooms Division, including managing labor expenses and budgeting. Develop the Annual Business Plan and Budget to align with the hotel's financial objectives.
• Guest Experience: Curate and enhance the guest journey from check-in to check-out. Collaborate with Department Heads to ensure a seamless and exceptional experience for every guest.
• Systems and Standards: Oversee all hotel systems, including PMS, Key Systems, and Security Cameras. Ensure that departmental operations manuals and standards are current and followed. Review quarterly Coyle Shops, develop action plans to celebrate successes, and address areas for improvement.
• Hotel Upkeep: Conduct regular inspections of rooms and public spaces to uphold our high standards. Work with the Engineering Department to effectively schedule and manage repairs.
• Innovation and Competitive Edge: Stay abreast of local and national trends and implement best practices to keep our hotel at the forefront of the industry.
• VIP and Loyalty: Deliver personalized service to VIP and Preferred Loyalty guests, ensuring their needs are met with exceptional care. Adhere to the Preferred Loyalty Program standards.

Knowledge & Skills:

• Experience: A minimum of 5-7 years in diverse Operations management roles within luxury hospitality. Proven track record in leading high-performing teams and enhancing guest satisfaction.
• Education: A college degree in hotel/restaurant management, business administration, or a related field is preferred.
• Skills: Strong leadership, interpersonal skills, and business acumen. Ability to adapt to changing needs and a passion for delivering top-notch service.

Why Join Us?

• Prestigious Location: Be a key player at a renowned boutique hotel in the heart of one of the most vibrant and iconic cities in the world.
• Leadership Role: Lead a dedicated team committed to delivering unparalleled luxury and exceptional service, setting new standards in hospitality.
• Strategic Impact: Shape the future of our hotel with innovative strategies and a visionary approach, driving our success and maintaining our competitive edge.
• Compensation: $100,000 - $110,000, $75 a month phone reimbursement, dry cleaning allowance, $98 a month commuter benefit + More...

If you’re ready to make a significant impact and steer our hotel towards elevated service and continued excellence, we invite you to apply for the Director of Rooms position.

Qualifications

Operations Management

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)